This is a customer-facing coordination role built around empathy and communication. You’ll handle inbound and outbound calls, keep customers updated, schedule services, and make sure people feel genuinely supported, especially when they’re stressed or confused.
About the Company
This team provides service support to customers and needs a primary point of contact who can communicate clearly, build trust, and coordinate solutions across internal teams. The role is heavy on relationship building and accurate documentation.
Schedule
Full time
Remote (Philippines)
Night shift (EST)
Weekly pay
Work from home setup
What You’ll Do
⦁ Answer inbound calls promptly and professionally
⦁ Make outbound follow-up calls to provide updates and check on customer needs
⦁ Communicate warmly and clearly to build long-term customer rapport
⦁ Listen actively, respond with empathy, and handle sensitive situations calmly
⦁ Assess customer needs and coordinate appropriate solutions
⦁ Schedule services, appointments, and follow-up visits as needed
⦁ Track interactions and requests to ensure timely resolution
⦁ Coordinate with internal teams to relay concerns and improve service delivery
⦁ Maintain consistent customer communication to build familiarity and trust
⦁ Document calls, actions, and updates accurately and maintain organized records
⦁ Provide simple reports or status updates to management when needed
What You Need
⦁ Perfect English communication, spoken and written, with clear pronunciation and strong grammar
⦁ Strong empathy, patience, and emotional intelligence
⦁ Customer service, service coordination, or admin support experience
⦁ Ability to stay calm and professional during difficult or emotional calls
⦁ Excellent listening skills and strong follow-through
Benefits
⦁ Fully remote work from home setup
⦁ Night shift (EST) schedule
⦁ Weekly pay
Quick reality check: “perfect English” usually means they’ll test you live on a call. If you apply, prep a clean 30-second intro, practice de-escalation phrases, and be ready to roleplay a frustrated customer scenario.
Happy Hunting,
~Two Chicks…