Job Details
Description
Who We Are:
At Intoxalock a member of the Mindr family of brands, we are dedicated to being a force for good. That’s why we provide substance use safety, detection and monitoring products and services that help people live responsibly and keep communities safe.
Always aware. Always Guiding. Never Restricting or judging.
What You’ll Be Doing
The Service Center Documentation Specialist will be responsible for obtaining and processing all necessary company & state required documentation and information to complete Service Center Location and Technician Onboarding & Renewals. This role has a critical accountability to build relationships with internal and external partners, including but not limited to: state officials, compliance coordinators, Service Centers and Service Center Recruiters. The role involves the ability to adapt and adhere to business and state-specific processes, a keen interest in developing new skills and an enthusiastic and positive attitude. This position requires excellent communication skills, strong project management/prioritization skills, and exceptional attention to detail.
What You’ll Be Doing
- Review incoming documents for customers according state law/regulations and Company policies
- Ensure customer documents are properly stored to accurately assess regulatory compliance
- Correspond with state officials, monitoring authorities to activate or renew in a timely manner
- Process and maintain daily control reports and system of record to ensure any changes are current
- Consult with internal teams to discuss state requirements and keep process documents up to date.
- Communicate with recruiters to manage expectations and field questions; conduct regular follow-up to obtain outstanding documents
- Handle sensitive and confidential information; ensure that the document records correspond with data in the system
- Handle inbound and outbound calls to Service Centers as necessary to inform/educate service center partners and technicians on any deficiencies identified through inspections, audits, and/or internal/external observations/complaints.
- Ability to maintain & manage relationships with state stakeholders and service center partners
- Assist in the execution and monitoring of action plans in response to inspection/audit discoveries and compliance violations
- Accurate and timely execution of tasks related to state required record keeping including but not limited to: a. Onboarding & Training b. Certifications c. Background Checks d. Licensing e. Insurance f. Pricing g. Communication regarding changes to service center or technician(s)
- All other duties as assigned.
What You’ll Bring to the Table:
- 4-year degree preferred or equivalent business experience
- Strong verbal (both in person and phone), written communication skills, & collaborative skills.
- Ability to analyze information and documentation to facilitate account activation and renewal. Understanding of rules, regulations and regulatory requirements
- Cross-functional collaboration with other support team members/departments
- Excellent organizational skills, detailed oriented, motivated, and ability to work independently.
- Ability to prioritize numerous time-bound tasks and switch between tasks efficiently.
- Computer skills required include proficiency in Microsoft Outlook, Word, Excel, and CRM applications with ZoHo being preferred.
- Ability to work well under pressure, handle deadlines prioritize numerous timebound tasks and switch between tasks efficiently.
- Strong attention to detail leading to high quality work product.
- May involve the need to travel (<5%)
- Effective problem-solving skills used to identify efficiency, quality and/or service improvements to the work assigned
- A strong sense of accountability and work ethic
- Be a dedicated team player by embodying Intoxalock Company Values. Positive, resilient, and consistent attitude with a patient, team-oriented demeanor.
Why work for us?
Check out this list of a few of the many good reasons why we are a Top Workplace:
- Payrate is $20/hr + 401(k) + benefits.
- Schedule Monday – Friday 9 am – 6 PM EST
- We are the nation’s largest interlock provider, and our Mission is to help people live and drive responsibly.
- Mindr won the 2023 Top Workplace Award locally and nationally–and 2024 Best Place for Working Parents Award
- Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.
- A comprehensive and highly competitive benefits package, including:
- Dental Insurance
- Health Insurance
- Vision Insurance
- 401(k)
- Paid Holidays
- Paid Time Off
- Ongoing Professional Training online via Litmos
- And more
Equal Opportunity Employer
It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.