Overview
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.
How you can make a difference
With moderate supervision, and a strong knowledge of the company products and services the Service Assurance Specialist is responsible for performing quality reviews, identifying possible trends, and providing feedback and suggestions to improve performance to our Operations and Service Experience teams.
What you’ll be doing
- Complete Service Assurance Reviews for specific operations
- Provide unbiased summaries to internal and external parties
- Assist with projects related to Service Assurance, specifically doing so to help gain additional perspectives. This can include, but not limited to:
- Assisting with intern programs
- Identify trends through data
- Review procedures/processes to help Operations and Service Experience Teams succeed
- Reporting
- Assist Service Assurance Specialist II with conducting calibration sessions with internal and external partners and leadership
- Facilitate the process to ensure performance feedback is shared, coached, and or celebrated.
- Maintain current awareness of Company products and services
- Effectively monitor, audit and analyze the quality of the Operations and Service Experience teams
- Attend ongoing product and platform training sessions as needed
What you will need to be successful
- 2+ years customers service experience in finance, insurance, and/or benefits administation
- Moderate experience in excel (Vlookups, pivot tables, etc)
- Strong attention to detail
- Ability to work autonomously without constant supervision
- Preference given to candidates with the following experience:
- Classic Member Portal/Console/Salesforce
- Document Processing – Salesforce
- HSA Account Closures – Salesforce/Console
- Terminations- All Platforms
- Classic RA Plan Set-up / Classic RA Card Configuration – Classic Employer Portal/Salesforce
- V5 Reconciliations – V-5 Employer Site/NetSuite
- Excellent verbal and written communication skills
- Demonstrated ability to innovate and drive process improvement
- Quality Assurance experience a plus
- Ability to work well on cross functional teams
#LI-Remote
This is a remote position.
Salary Range
$16.50 To $23.25 / hour
Benefits & Perks
The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:
- Medical, dental, and vision
- HSA contribution and match
- Dependent care FSA match
- Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year
- Adventure accounts
- Paid parental leave
- 401(k) match
- Personal and healthcare financial literacy programs
- Ongoing education & tuition assistance
- Gym and fitness reimbursement
- Wellness program incentives