At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
The Server Administrator is responsible for expert installation/configuration, operation, and support of systems hardware and software related infrastructure. Tasks will be focused on advanced design, implementation, maintaining high availability, performance, business continuity, and security of Windows, Linux and Virtual host-based systems that are provided either on-premise or in our Cloud environments.
Manage computing infrastructure including servers, data storage, and supporting infrastructure on-premise, in our Cloud environments or in 3rd party hosted environments.
Exhibits exceptional oral and written communication skills necessary to communicate (technically and non-technically) with other team member, other technology services staff, customers, vendors, partners, and leadership.
Ensure successful and cooperative completion of tasks and projects and to resolve problems promptly.
A technical expert that provides support to other IT and Business teams.
Demonstrates the ability to resolve problems effectively & efficiently required to ensure minimal disruptions & unplanned downtimes of assigned systems.
Must be able to manage urgent and complex issues by setting customer expectations, analyzing and implementing action plans, being available as required, and professionally communicating to all parties involved.
What you will do:
- Works well independently in the resolution of problems while allowing for other team members to continue to work on other tasks evidenced by the smooth resolution to issues & all team members being cognizant of what was done to resolve the problem.
- Provide support for escalated problems promptly to the appropriate stakeholders and vendors as necessary. Will continue to participate with others until the issue is resolved or mitigation is in place.
- Will communicate and inform appropriate stakeholders of escalated issues on time and will provide action plans and status until the issue is resolved.
- Demonstrates the ability to proactively identify & implement successful preventive measures as evidenced by minimal issues associated with assigned systems & implementations.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Apply OS patches and upgrades regularly, and upgrade administrative tools and utilities. Configure I add new services as necessary.
- Ensures that all security and vulnerabilities are mitigated/resolved based on the risk level of the vulnerability. Assists in the development of long term capacity planning and technical solutions. Proactively researches industry trends and shares information and recommendations with appropriate stakeholders.
- Incorporates automation into strategic and operational plans and repeating tasks
- Ensures proper documentation of policies, procedures, and standards on the proper maintenance and recovery of operating systems software is complete and accurate as evidenced by team and management review of all documentation.
- Assist in the creation of installation/configuration/maintenance policies, procedures , and automation
- Define and manage disaster recovery and business continuity standard operating procedures.
- Participates as an active, contributing member of project teams as evidenced by project meeting minutes, status reports, and project outcomes.
- Initiates and Completes tasks without continual reminders. Reports the status of tasks and projects back to the supervisor regularly.
- Document configurations, installation, upgrade, backup/recovery, security and operating systems standards, and other required information to ensure support and maintenance of system infrastructure, data storage, and associated systems.
- Responsible for the performance and availability of infrastructure systems.
- Following change control procedures, testing changes in a non-production environment, developing back-out plans, and monitoring infrastructure systems for possible includes including but not limited to performance issues, security issues, application issues, and system issues.
- Ensures operating systems and systems software components are properly installed, maintained, and supported for multiple and integrated platforms and evidenced by well-functioning systems and continuous communication with supporting vendors regarding updates and problem resolutions.
- Completes documentation for all planned operating systems & system software implementations & upgrades, including overall work plans, test plans, implementation schedules & backouts recovery plans & evidenced by a minimal number of problems or “backouts” associated with the implementation, modification, or upgrade.
- Designs test scenarios and identify possible barriers to technical solutions. Performs adequate testing before implementations, modifications, or upgrades in a production environment required to ensure proper system performance & availability & evidenced by the number of successful implementations completed.
- Ensures system backups are in place and adhere to the enterprise backup solution standards. Monitors system backups on a routine basis as evidenced by submitted performance reports and executes month restorations to ensure validity.
- Analyzes hardware & software performance monitoring logs and reports to ensure system integrity & as evidenced by minimal/zero response time issues reported by the users.
- Proactively identifies and resolves bottlenecks and other issues impacting throughput.
- Develops innovative solutions to provide immediate and timely resolution of issues impacting system availability and performance.
- Assist with Client-server connectivity issues, Network traffic issues, security issues, and other stakeholders’ issues impacting system availability.
- Performs account audits, log reviews, system file audits, patch audits, service audits, and ports/protocol analysis for servers that must remain operational.
- Ensures protection of system and data by proactively identifying and deactivating any unnecessary services, port, protocols on system infrastructure.
- Deliver timely and high-quality solutions to customer problems and incidents focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation.
What you need to succeed:
- Bachelors degree in Computer science, Software engineering or a related technical field.
- 7+ years of experience in an enterprise server environment with both administration and problem resolution of Microsoft Windows Server 2012/2016/2019
- 5+ years of experience in an enterprise server environment with both administration and problem resolution of Linux (RHEL, Ubuntu)
- 4+ years working with Hyper-V, VMWare or equivalent virtual product.
- Active Directory/DNS management experience is desired.
- Candidate MUST have strong, demonstrable skills in Clustering/Business continuity and support of those technologies.
- Experience with enterprise backup solutions like Veeam, Veritas, Azure backup or a related solution is desired.
- PowerShell or equivalent scripting experience at an enterprise level is desired.
Additional Skills:
- Ability to independently plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures.
- Must be able to clearly and timely communicate technical/complex information both verbally and in writing.
- Ability to establish and maintain cross-functional cooperation, understanding, trust and credibility.
- Willing and competent in performing multiple tasks concurrently and responding to emergency situations effectively.
- Experience provisioning, operating, maintaining and supporting infrastructure in Azure and AWS.
- Expertise in the automation of processes, system monitoring, and operational tasks.
Allegion is a Great Place to Grow your Career if:
You’re seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
What You’ll Get from Us:
Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Unlimited Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.