This is your chance to be a part of an in-house Customer Experience team that’s using guest insights to evolve our industry-leading channels and deliver personalized experiences. As a Senior User Experience Designer, you will bring your technical skills to a hospitality company with an award-winning culture. On the Experience Design team reporting to Senior Manager UX Design, you will support innovative projects including improving our digital dreaming, searching, and booking experiences.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. Our company is committed to offering leadership development opportunities through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Hilton’s leadership development framework focuses on developing core leadership skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the key job duties that make your work unique.
What your day-to-day will be like:
- Develop user-centered designs considering customer feedback, personas, user research, technical constraints or opportunities, and business needs
- Communicate design ideas and prototypes clearly and persuasively to a variety of audiences
- Deploy a variety of practices to build designs efficiently and craft accessible features
- Leverage proven patterns to improve and optimize products – Establish and shape Fractal components in collaboration with UI Design
- Contribute to user story evolution to make sure the experience expectations are clear and facilitate workshops as needed.
How you will collaborate with others:
- Collaborate with pod team members and business partners to develop a core understanding of user personas and deliver solutions
- Collaborate with research and testing to identify learning opportunities and designers to implement attractive designs
- Work with the UX researcher to identify users’ needs and understand how users consume and navigate content
What projects you will take ownership of:
- Enhancing the dreaming, searching, and booking experience on the Hilton Honors app
- Maintaining a cohesive customer experience across digital platforms
WHY YOU’LL BE A GREAT FIT
You have these minimum qualifications:
- Three (3) years of experience as a user experience designer, product designer, digital designer, or similar role
- Experience with web and mobile platforms
- Experience with common design tools such as Figma, Sketch, Adobe Creative Suite, etc.
- Understanding of accessibility standards
- Travel up to 10%
It would be useful if you have:
- An online portfolio or samples of work demonstrating experience creating phenomenal user-centered design solutions
- Proven capacity to optimally facilitate team meetings across multiple locations in an agile environment
- Five (5) years of professional experience
- Commitment to learning and expanding professional and technical knowledge.
- BA/BS/Bachelor’s Degree or equivalent professional experience