Job Description
Join one of the nation’s most comprehensive academic medical centers, UChicago Medicine, as a Senior Systems Engineer – Storage and Backup for our Information Technology Department.
This is a remote, work from home opportunity and you may be based outside of the greater Chicagoland area.
Job Summary
The Storage and Backup Engineer helps administer day-to-day operations of key system environment(s). Assists in the design, administration, analysis, evaluation, troubleshooting, and documenting of complex existing technology systems (i.e., technical platforms, storage arrays (Isilon, PowerStore, PowerMax, Pure Flash Blade) backup systems (Veeam Data Platform, Veritas NetBackup, ExaGrid) and fiber channel MDS switches. Assists with more complex testing and analysis of all elements of the systems’ capabilities. Understands the business impact of events and decisions made relating to system changes/enhancements. Helps make decisions and determine policy to maximize system availability.
Essential Job Functions
Storage and Backup Administration:
- Responsible for all back-end storage arrays and data.
- Dell/EMC, Pure Storage, Veritas NetBackup, and ExaGrid support ticket creation and management.
- Firmware updates.
- Analyzes causes of issues, or problems and takes necessary corrective action.
- Ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization.
- Maintains and upgrades hardware and software including technical architecture related to hardware and basic network connectivity.
- Monitors and maintains continuity with system software licensing and maintenance agreements.
- Implements system enhancements that will improve the reliability and performance of the systems.
- Establishes/recommends policies on system use and services.
- Responsible for design, support and implementation of Disaster Recovery and High Availability plans.
- Acts as resource for other System Engineers and mentors less experienced System Engineers.
- Has responsibility for purchase justification.
- Stays current with system technology and trends.
Technical Project Coordination:
- As a key resource within the enterprise, the systems engineer will provide project coordination and lead technical expertise for information technology initiatives.
- The systems engineer will be expected to aid the Manager in ongoing project audit and task review.
Escalation Point for Support Requests:
- The systems engineer is a 3rd tier support resource for all technical support requests generated within the division. The requests may range from independent desktop issues to complex server or network failures.
- In the event of a support issue that requires interaction with non-Information Services support entities, the systems engineer is expected to coordinate resources, and act as the primary focal point for the customer during the problem resolution process.
- The systems engineer is expected to take a leadership role in resolution of complex problems.
Relationships:
- The systems engineer works with other IS groups within the organization, and with NSIT network and system engineers.
- The systems engineer will need to work closely with the systems engineers within the organization in the support of the infrastructure of the enterprise, and in the design and development of cross-platform systems and processes to increase efficiency and reduce the overhead involved in supporting the enterprise throughout the Medical Center departments and the Division.
New Technology Evaluation:
- As directed by the Manager, the systems engineer will perform a feasibility review and testing of new hardware and software technologies, and provide detailed feedback regarding that review, to intermediate management, and any other appropriate personnel.
- Furthermore, systems engineer is expected to provide ongoing guidance to other SE’s who are involved in new technology evaluation projects.
Professional Development:
- Attend appropriate training and professional development conferences to ensure that the Systems Administrator skill set continues to meet customer demands.
- Performs other duties assigned.
Required Qualifications
- BS or BA degree, Computer Science, Engineering, or equivalent education, training or work experience
- Five or more years Programming or System Administration experience
- Skilled and experienced with any or all the following hardware: UCS blades systems, VMware, Pure Storage, Dell/EMC Storage, Fiber Channel Switches, modern backup and restoration applications (e.g. Veeam, or Rubrik) Linux, and Windows Operating systems.
- Detailed understanding of networking/distributed computing environment concepts
- Understanding of Volume and Data administration not limited to stripping, concatenation and RAID concepts
- Detailed understanding of performance and tuning not limited to memory and storage
- Independent problem-solver. Sorts through issues and conducts comparative analysis of multiple solutions (i.e., skilled in problem analysis; pays very close attention to detail)
- Able to work in a team environment or independently
- Excellent listening and organizational skills with emphasis on detail and follow-through
- Able to organize and delegate tasks, coordinate projects and be willing to advise others
- Skilled in project management and work plan development and implementation
- Effective oral and written communication skills and interpersonal skills
- Project Leader training preferred
Experience with the following required:
Backup Administration:
- Managing daily backups for large datasets using modern backup solutions. (e.g. Veeam, Rubrik)
- Monitoring daily backups and addressing issues/missed or failed backups.
- Backup and restore requests from customers.
- Application updates in for backup management
Storage Administration:
- MDS switches and zoning
- Array administration (creating LUNs, expanding, removing, and migrating)
- File share technology (CIFS/SMB/NFS)
- Ability to write and understand scripts in some administrative language (PowerShell, Perl, Bash etc.)
- Linux administration and management
Position Details
- Job Type/FTE: Full-Time
- Shift: Day
- Unit/Department: IT Technology Services
- CBA Code: Non-Union
Must comply with UCMC’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.