Support members as their primary point of contact by resolving complex service issues, answering benefit questions, and guiding them through CVS Health’s integrated service model.
About CVS Health
CVS Health is the nation’s leading health solutions company, serving millions through local pharmacies, virtual channels, and 300,000+ dedicated colleagues. The Customer Care team focuses on providing compassionate, knowledgeable support that helps members navigate their benefits with confidence. As a Senior Service Advocate, you’ll deliver high-level service using CVS Health’s integrated tools and personalized approach.
Schedule
- Full-time, 40 hours per week
- Fully remote position
- Requires flexibility around peak call volumes and service needs
What You’ll Do
- Serve as the single point of contact for member inquiries via phone
- Build trust by fully understanding each member’s needs
- Resolve issues with professionalism, empathy, and discretion
- Use integrated service tools to research, educate, and guide members
- Document interactions accurately while balancing multiple tasks
- Maintain or exceed performance expectations in a high-volume environment
- Represent CVS Health with a positive, solutions-focused approach
What You Need
- Strong relationship-building and communication skills
- Ability to handle complex issues with sensitivity
- Experience multitasking in a customer-facing role
- Professionalism under pressure and commitment to member satisfaction
- Ability to use multiple computer systems while on calls
- Customer service experience in a call center or retail environment preferred
Preferred Qualifications
- Understanding of medical terminology
- Strong problem-solving skills
- Microsoft Word and Excel experience
- Some college coursework
Education
- High School Diploma or GED required
- Some college preferred
Benefits
- Competitive hourly pay range: $18.50–$38.82
- Medical, dental, and vision coverage
- 401(k) with company match and employee stock purchase plan
- Paid time off and flexible work options
- Wellness programs, counseling, financial coaching, and weight-management resources
- Tuition assistance, family support benefits, and more
CVS Health supports colleagues with programs designed to improve physical, emotional, and financial well-being.
Happy Hunting,
~Two Chicks…