As a Product Designer at Cityblock, you’ll have the opportunity to collaborate with engineering, business, clinical, and product teams to design and build our digital product for member care. Your role will involve executing each phase of the design process—from research, synthesis, and ideation, to UX & visual design, prototyping, testing, and launch. You will play a key role in shaping high-level visions while polishing the smallest interaction details. We’re seeking a designer who is passionate about serving those in need and capable of delivering complex care operations at scale. Your ability to listen to and transform user needs into product insights is crucial. We value deep thinkers with strong communication skills who can collaborate effectively and embrace feedback. In 2024, our focus is on Member Engagement and Experience, and your contributions will be pivotal to our team’s success.
Responsibilities:
- Collaborate with product managers, care teams, and engineers to understand problems, propose solutions, facilitate discussions, and provide feedback in planning and product channels.
- Develop and enhance Commons, our flagship community care product, focusing on engaging members throughout their onboarding and care journey.
- Partner with clinical and marketing teams to identify key metrics and drivers for effective care delivery.
- Improve member experience by streamlining workflows across collaboration tools and finding opportunities to improve member communication and engagement.
- Work closely with engineering to ensure high-quality implementation and user experience.
- Conduct thorough user research to understand user motivations, goals, pain points, and daily life.
- Advocate for our users by building solutions informed by their direct input, such as user research and general feedback.
- Design flows, prototypes, sketches, and high-fidelity visuals.
- Use and evolve our design system in order to craft flows, prototypes, sketches, and high-fidelity visuals for your features.
Requirements for the Role:
- Bachelor’s degree in HCI, Design, or equivalent experience
- 6+ years of Product Design experience in an individual contributor role on a product design team.
- Proficiency in designing and implementing user interfaces (UIs).
- Skill in creating and managing system architecture and flows.
- Experience in development or prototyping
- Experience designing for iterative and experimental features
- Basic understanding of the technology and code used to implement designs.
- An impressive portfolio showcasing skills in typography, interaction, visual design, and ideation.
- Strong written and verbal communication abilities.
- A keen eye for detail, solid foundational design skills, and excellent organizational abilities.
About Us:
Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.
Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.
In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.
Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.
Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.
Our Values:
- Aim for Understanding
- Be All In
- Bring Your Whole Self
- Lean Into Discomfort
- Put Members First
What We’d Like From You:
- A resume and/or LinkedIn profile
- A link to a portfolio
–We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $152,568 to $169,520. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. APPLY HERE