This role sits right where patient experience meets systems and strategy. If you’re good at building CRM campaigns, tightening omni-channel journeys, and turning performance data into smarter outreach, you’ll help Oak Street Health keep patients engaged and supported throughout their care.
About Oak Street Health
Oak Street Health, part of CVS Health, delivers personalized primary care for older adults on Medicare with a value-based care model focused on quality over volume. Their goal is to simplify communication and proactively support patients through coordinated outreach that strengthens engagement and retention.
Schedule
- Full-time (40 hours/week)
- Remote (listed as Chicago, IL/Remote; work at home in Illinois)
- Cross-functional collaboration with operations, data, infrastructure, and strategy partners
What You’ll Do
- Develop and manage CRM campaigns that improve patient engagement and retention
- Build and execute automated and one-off campaigns across email, SMS, direct mail, and patient messaging
- Provide first-line technical support for campaign performance and troubleshoot delivery/operational issues
- Create dashboards and reports, generate insights, and recommend improvements
- Design and run A/B tests to optimize messaging, timing, and channel mix
- Serve as an SME on journey-based, data-driven communications and customer journeys
- Partner with stakeholders to improve campaign effectiveness and align work to business priorities
- Collaborate with technology teams to integrate new tools and capabilities (including AI-driven personalization)
- Support additional projects and duties as assigned
What You Need
- 2–5 years of CRM campaign management experience (healthcare or regulated industry preferred)
- Hands-on experience with marketing automation platforms (Marketo, Pardot, HubSpot, Eloqua, or similar)
- Strong knowledge of omni-channel marketing (email, SMS, direct mail)
- Intermediate SQL or data-querying skills
- Strong grasp of analytics, segmentation, and testing strategies
- Familiarity with privacy and compliance standards (HIPAA, CAN-SPAM, CCPA)
- Strong project management and communication skills
- U.S. work authorization
Benefits
- Pay range: $46,988–$112,200/year (based on experience, location, and other factors)
- Eligible for a CVS Health bonus, commission, or short-term incentive program (in addition to base pay)
- Paid vacation and sick time, plus 401(k) match options
- Health, dental, and vision insurance
- Leadership development opportunities and continuing education stipends
- Flexible work environments and opportunities for growth and advancement
This posting is expected to close 03/30/2026, but strong roles like this don’t always wait around.
If you can build smart journeys, troubleshoot like a grown-up, and keep patient comms clean, timely, and effective, this is a strong move.
Happy Hunting,
~Two Chicks…