Support a growing broadband provider as a subject matter expert on complex orders, process improvements, and cross-team collaboration.
About Point Broadband
Point Broadband is committed to delivering reliable, high-speed internet service to communities across the U.S., focusing on exceptional customer service and local engagement. We invest in technology and people to connect customers to what matters most.
Schedule
- Full-time position
- Standard office hours with occasional extended hours as needed
- Remote after onboarding (must reside in a state where Point Broadband operates)
Responsibilities
- Enter and validate customer orders, ensuring compliance with pricing, terms, inventory, and delivery requirements
- Act as the lead point of contact for escalated or complex order scenarios
- Ensure all orders are processed within service level agreements (SLAs) with high accuracy
- Collaborate with Sales, Customer Service, Inventory, and Billing to resolve order discrepancies and backorders
- Monitor order status and proactively communicate updates or delays
- Provide support and training to junior Order Entry team members
- Recommend and implement process improvements to streamline workflows
- Maintain accurate order documentation and data integrity in order management systems
- Participate in system testing and implementation as a power user or SME
Requirements
- High school diploma or GED required; associate’s or bachelor’s degree preferred
- 3+ years of order entry, order management, or sales operations experience
- Strong attention to detail and accuracy
- Ability to manage multiple priorities in a fast-paced environment
- Excellent organizational, problem-solving, and communication skills
- Experience mentoring or supporting team members preferred
Technical Skills
- Advanced Microsoft Office Suite skills
- Proficiency with order management systems (e.g., SAP, NetSuite, Oracle, Salesforce)
Benefits
- Medical, dental, and vision insurance (multiple plans)
- Short-term disability coverage
- Flexible Spending Accounts
- Company-paid life insurance and voluntary coverage options
- 401(k) with company match
- Paid Time Off (PTO) and holidays
- Share the Care PTO
- Cell phone allowance (role-dependent)
- Career progression opportunities
- Discounted broadband services (where applicable)
Happy Hunting,
~Two Chicks…