Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Zayo is seeking a Senior Network Engineer to be responsible for providing advanced technical support to maintain products and services, perform testing and coordination, use of CLR, vendor management, escalations, and other duties related to maintaining the network. The Senior Network Engineer works independently under minimal supervision. Performs a wide spectrum of moderately difficult assignments requiring alternative analysis, innovation, and judgment. Assumes all routine tasks for major or multiple projects, and is periodically called upon to make un-reviewed decisions.
Responsibilities:
- Performs advanced troubleshooting/diagnostics to identify problem areas for resolution.
- Work directly with the NCC and TAC for overall health of the network.
- Tracks trouble resolutions, provides ticket updates and other information to customers.
- Runs tests, checks processes, and manages complex repair coordination activities.
- Leads the technicians and dispatches field technicians to provide maintenance/repairs and service.
- Performs remote testing, coordinates off-net testing, and performs escalations.
- Interacts with customers; attends customer meetings, and maintains knowledge of customer needs.
- Gather information and provide network data analysis.
- Provides technical consultation/coaching, and mentoring for technicians and staff.
- Participates in quality control, performance/process improvement measurement & tracking: assists in developing policies & procedures.
- Assists in identifying training needs.
- Work directly with vendors as required for special network deployments.
- Constantly watching the network for issues and alerting the NCC when one is identified.
- Running scripts across the network looking for inconsistencies or required updates.
- Work directly with telemetry when console access to all devices is not provided or down.
- Work directly with Coresupport/Engineering on network integrations and special projects.
- Create and deploy Maintenance Requests for after-hours network augments.
Qualifications:
- Bachelor’s degree in related field or equivalent work experience.
- Minimum 7 (seven) years working in a service provider role
- Optical vendor certifications preferred (Ciena / Infinera / Nokia)
- Technical Project Management experience
- Proficient with SONET/DWDM Network Configurations
- Must have experience with Ciena 6500 /Infinera/Alcatel PSS-32/16.
- Ability to create/modify DWDM/SONET services (DS3 to 100GIG)
- Flexible schedule to support the deployment of after-hours maintenance requests
- Excellent verbal and written communication skills
- Ability to communicate with internal and external stakeholders at all levels, conveying technical language in a concise manner.
- Detail oriented.
- Flexible and adapts well to a constantly changing environment
Base Salary Range: $95,800 – $143,745, commensurate with experience
Benefits, Rewards & Wellness
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Fitness membership discounts
- Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.