Lead the team that turns brand-new customers into confident daily users of the 8am platform. This role owns onboarding performance, reduces time-to-value, and builds the operational engine that drives retention.
About 8am
8am (formerly AffiniPay) is a professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Founded in 2005, 250,000+ professionals across the U.S. use 8am to simplify operations, support compliance, and fuel growth.
Schedule
- Remote (U.S.)
- Full-time
- Salary range: $108,000–$160,000 annually (may vary by location)
What You’ll Do
- Own the onboarding KPI framework tied to retention, time-to-value, and long-term success
- Standardize and scale onboarding processes, CRM data integrity, SLAs, and operational best practices
- Partner with Sales, Product, Engineering, and Operations to improve the customer journey
- Lead and develop a team of Onboarding Managers through training, coaching, and product mastery
- Manage escalations and executive-level communications for high-priority accounts
- Drive adoption and customer advocacy through efficiency and experience improvements
- Build and reinforce a high-performance, values-driven team culture
What You Need
- BA/BS/BE degree
- 5+ years of leadership experience in onboarding, implementation, customer success, or post-sales
- SaaS experience required (legal industry experience preferred)
- Strong ability to lead cross-functionally and drive change in fast-paced environments
- Excellent written and verbal communication and customer relationship skills
- Strong analytical thinking, problem solving, and sound judgment
- High organization, prioritization, and follow-through
- Experience using AI tools to improve workflows, decision-making, or execution at scale
Benefits
- Medical, dental, and vision plans (including a 100% company-paid HDHP plan for employees)
- Annual bonuses, equity options, and 401(k) match (or RRSP in Canada)
- Flexible time off, paid holidays, and parental leave
- Wellness stipends, mental health support, and nutrition coaching
- Learning programs, leadership development, and professional development funds
- Paid volunteer time and charitable matching gifts
- Team events and recognition programs
If you’re built to run onboarding like a system and lead people like they matter, this is your lane.
Happy Hunting,
~Two Chicks…