Senior IT Systems Administrator

What you’ll be responsible for:

The Senior IT Systems Administrator will help maintain and improve our Mac systems, network infrastructure, and end-user support for both employees based in offices and remote workers worldwide. We’re looking for a highly experienced IT professional with the ability to interface enthusiastically with all levels of users within Circle. 

What you’ll work on:

  • Provide direct support to onsite executives and employees, as well as traveling teams.
  • Manage and resolve Service requests and incidents as part of a 24×7 global IT team.
  • Troubleshoot issues with MacOS, Apple hardware, networking, security issues and other needs that arise.
  • Mange and support on site infrastructure, including network, audio/visual, and access control systems.
  • Keep A/V presentation boards/displays running and up to date
  • Troubleshoot and run an A/V control desk for the large presentations in the multi-Purpose room
  • Understand the security system technology and wiring (facial recognition, security cameras, card readers) to troubleshoot issues that may arise.
  • What you’ll bring to Circle:
  • Exceptional interpersonal and communication skills
  • 3+ years experience with deployment, configuration projects working with macOS systems and related peripherals
  • 2+ years experience in a customer service environment
  • Experience monitoring and resolving issues in a ticketing system, e.g. FreshService or similar
  • Understand management issues for MacOS systems, MDM