What you’ll be responsible for:
The Senior IT Systems Administrator will help maintain and improve our Mac systems, network infrastructure, and end-user support for both employees based in offices and remote workers worldwide. We’re looking for a highly experienced IT professional with the ability to interface enthusiastically with all levels of users within Circle.
What you’ll work on:
- Provide direct support to onsite executives and employees, as well as traveling teams.
- Manage and resolve Service requests and incidents as part of a 24×7 global IT team.
- Troubleshoot issues with MacOS, Apple hardware, networking, security issues and other needs that arise.
- Mange and support on site infrastructure, including network, audio/visual, and access control systems.
- Keep A/V presentation boards/displays running and up to date
- Troubleshoot and run an A/V control desk for the large presentations in the multi-Purpose room
- Understand the security system technology and wiring (facial recognition, security cameras, card readers) to troubleshoot issues that may arise.
- What you’ll bring to Circle:
- Exceptional interpersonal and communication skills
- 3+ years experience with deployment, configuration projects working with macOS systems and related peripherals
- 2+ years experience in a customer service environment
- Experience monitoring and resolving issues in a ticketing system, e.g. FreshService or similar
- Understand management issues for MacOS systems, MDM