This role is basically “high-empathy, high-conversion” for a personal injury law firm. You’re talking to people on their worst day, qualifying the case, building trust fast, and getting them signed. Strong sales + calm under pressure wins here.
About Jacoby & Meyers
Jacoby & Meyers is a consumer-focused personal injury law firm founded in 1972. They handle accident and injury claims and emphasize access to justice for everyday people.
Schedule
- Full-time, 40-hour assigned shift (can include weekends, evenings, holidays)
- Hours of operation (Pacific Time):
- Mon–Fri: 7:00am–10:00pm
- Sat: 8:00am–4:30pm
- Sun: 9:00am–5:30pm
- Overtime available
- Fully remote
What You’ll Do
- Serve as the first point of contact for inbound leads (no cold calling) via phone and other channels
- Gather details, assess case viability, and qualify leads for personal injury matters
- Build rapport quickly and make a strong first impression with callers in stressful situations
- Follow up with potential clients consistently and respectfully
- Maintain accurate records and enter notes into case management/CRM systems
- Refer non-personal injury matters to partner law firms
- Use consultative sales skills to convert qualified leads into retained clients (target: 95% conversion)
- Participate in ongoing training to stay sharp on processes, terminology, and best practices
What You Need
- 4+ years in legal intake, paralegal work, or auto insurance sales
- Bilingual Spanish fluency required
- Strong phone communication and active listening
- Empathetic but persuasive style (you can care and still close)
- Ability to de-escalate upset callers professionally
- Strong time management and documentation habits
- Comfortable receiving feedback and adapting
- Salesforce/CRM experience is a plus
- Bachelor’s degree is a plus
- Personal injury / motor vehicle accident knowledge is a plus
Benefits
- Medical, dental, vision, and pet insurance
- 401(k) with company match
- Company-paid life insurance + AD&D; voluntary life options
- Short-term and long-term disability
- Employee assistance + travel assistance programs
- PTO, sick time, and paid holidays
- Health FSA + dependent care FSA
- Accident insurance
- Commuter transportation incentive
- Cell phone + internet stipend
- Learning and development programs
- Remote role perks (parking listed in benefits, though role is remote)
Compensation
- $25.00–$35.00/hour
- Bonus incentive: $1K+ per month (based on sign-ups)
Happy Hunting,
~Two Chicks…