ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater’s corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We’re backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.
As a Customer Insights Senior Associate, you will conduct qualitative and quantitative research to understand our customer segments and key industry verticals. You’ll lead research studies, as well as work hand-in-hand with Customer Insights leadership to gather key insights and reinforce the voice of our customer within marketing and the overall business. You’ll understand customer journeys and unearth insights that make our messaging, marketing, and communications more effective and customer-centric.
If you are passionate about getting to know customers and you love transforming customer learnings into actionable insights critical to business success, we’d love to talk to you.
What You’ll Do:
- Partner with internal stakeholders to identify research needs and develop research plans
- Organize, conduct, and report on primary customer research and market research
- Work alongside external research vendors and provide feedback
- Synthesize, summarize, and devise actionable strategies from customer insights
- Present relevant insights to a variety of stakeholders and partners
- Make substantive recommendations regarding ezCater marketing, messaging, products and services, and overall customer experience
- Be a customer advocate
- Deeply understand our customers, market, and product
- Work hand-in-hand with the Customer Insights manager and director to:
- Conduct industry trend and thought leadership research
- Moderate customer interviews
- Analyze quantitative survey and transactional data
- Oversee ongoing brand tracking program
- Contribute to an internal research repository
- Collaborate with peers in UX Research and Research Operations
What You Have:
- Experience
- 3+ years conducting research, preferably for a B2B, digital-first company and/or an online marketplace
- Experience with all aspects of the research process: study design, recruitment, moderation, questionnaire design, analysis, reporting, and readout presentations
- Experience with a wide range of qualitative and quantitative methods: surveys, in-depth interviews, longitudinal studies, field research, brand tracking, etc.
- Ability to clearly define research questions, approach, and analysis plan
- Proven track record of taking research data and transforming it into actionable insights that drive real decisions and business impact
- Experience building and owning relationships with cross-functional peers and partners
- Storytelling and Communication
- Ability to use data from multiple sources to tell a story and develop recommendations
- A transparent, collaborative approach to working that invites others into the process, keeps them informed and involved, and welcomes feedback
- Strong relationship-building, communication, and presentation skills
- A bias for action and experimentation: “Try it and track it” is a key tenet of ezCater culture
The national cash compensation range for this role is $71,000 – $94,000
*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).
ezCater does not sponsor applicants for work visas or legal permanent residence.
What You’ll Get from Us:
You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.
Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.