Senior Associate, Collections & Recoveries Strategy

As a leading financial technology platform, OppFi powers banks to bring credit access to  millions of everyday consumers who are locked out of mainstream financial options. We go beyond our mission – to help people rebuild financial health – and go further to ensure we keep the customer at the center of everything we do. We are creating a Customer-obsessed culture, with the capital “C”. 

And it starts with our team here. We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We welcome individuals who want to make a difference in the financial system through creating and building simple, transparent products that facilitate credit access, enable savings, and build wealth.

A few other fun facts about us. OppFi is an Inc. 5000 company for six straight years, a Deloitte’s Technology Fast 500™, the seventh fastest-growing Chicagoland company by Crain’s Chicago Business, and was named on Built In’s 2022 Best Places to Work in Chicago.

What you get to do: 

  • Develop strategies to identify and support customers at risk of missing a payment, and drive curing of customers in delinquency 
  • Drive programs to recover charged off loans and optimize across customer segments, communication channels, and partners
  • Lead cross-functional initiatives to deliver tangible outcomes for OppFi and our customers with a bias for action 
  • Partner across analytics, operations, legal, compliance, complaints, and bank partner teams to drive implementation of novel solutions 
  • Assess, onboard, and engage with external partners to augment internal capabilities and integrate with operations functions

What you will bring to the team:

  • Ability to dig in to the details, wear multiple hats, and be responsible for execution
  • Strong skills in research, responding to partner & internal requests, working with legal & compliance support, and rallying teams to adopt workable solutions
  • Ability to manage across multiple initiatives or projects; work independently and escalate and prioritize in a fast-paced environment
  • 2 years experience in project management using a variety of project and risk tools, and an ability to apply an appropriate level qualitative and quantitative assessment to a given problem statement –   eg. Process Mapping, Root Cause Analysis, FMEA, Lean / Six Sigma, Problem Statement Development, Control Charts, Process Documentation, Project Planning, etc.
  • 2 years experience or familiarity with federal regulations under which Opploans operates; Fair Credit Reporting Act (FCRA), Unfair, Deceptive, or Abusive Acts or Practices Act (UDAAP), Equal Credit Opportunity Act (ECOA), Truth in Lending Act (TILA), Fair Lending, Servicemembers Civil Relief Act (SCRA), and others

Total Rewards and Benefits

OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual.