Senior Analyst, Order Management

  • Daily review and validation of executed sales orders and invoice schedule set up and maintenance accurate customer subscriptions including overseeing setup of largest and most complex customer base. 
  • Ensure complete and timely accounting set up and provisioning of customer accounts, for initiation of customer services and relaying information to the technical support team.
  • Administer and provide manager with confirmation of month end completeness and accuracy checks  are accounted for and all service orders are properly invoiced.
  • Develop and implement systems and controls to ensure accuracy and compliance measures are met and completed.
  • Drive continuous improvement by identifying opportunities for efficiency and provide manager with recommendations on how to implement process improvements to scale and increase accuracy
  • Manage audit support by providing detailed analysis on past service orders and provide process enhancement recommendations to protect our processes from compliance deficiencies.
  • Expedite issue management with Deal Desk, Legal and Revenue teams for contract and sales order accuracy to ensure accurate billing/invoicing and timely issue resolution.
  • Manage initiatives along with other teams within the quote-to-cash department to enhance end-to-end processes. 
  • Ensure all billing operations are running properly and effectively on a daily basis.
  • Oversee and review credit memo requests and provide decision point on proper escalations when necessary.
  • Provide testing support and provide recommendations on best practices as an integral role in cross-functional system enhancements and other one time projects.
  • Support increased workload and additional hours when required (i.e. month/quarter-end).

What you need to be successful?

  • 5+ years of progressive billing experience – preferably in a high growth SaaS environment.
  • Working experience with Salesforce and Zuora preferred.
  • Exceptional communication skills, including the ability to interact with team members across all organization levels, functions and geographies.
  • Customer service oriented attitude; start with the customer and work backwards by collaborating with and assisting internal and external customers.
  • Business degree – preferably in Accounting, Finance, or Management
  • An eye for attention to detail and meticulous attention to accounting details of contracts
  • Effective management of your workload and time management to meet deadlines and work both independently and collaboratively.
  • Advanced knowledge of Excel and experience with Google Suite.

What’s in it for you?