Support young people and families starting virtual mental health treatment by coordinating schedules, answering questions, and ensuring they receive a smooth, connected care experience.
About Charlie Health
Charlie Health provides virtual intensive outpatient treatment for teens and young adults struggling with complex mental health challenges. Their mission: connect people to life-saving care, fast.
Schedule
- Full-time, remote
- Must be able to work one of the following shifts:
- Mon-Fri 10am–7pm MT (11am–8pm CT, 12pm–9pm ET, 9am–6pm PT)
- Tues-Sat 9am–6pm MT (10am–7pm CT, 11am–8pm ET, 8am–5pm PT)
- 2-week training: Mon–Fri, 8am–5pm MT
- Not available in: AK, CA, CO, ME, NY, WA, MA, OR, NJ, CT, MN, DC
Responsibilities
- Welcome new clients and families after admission and guide them through onboarding
- Communicate program details, insurance information, and next steps
- Schedule and reschedule appointments, ensuring clients stay engaged in care
- Monitor attendance and proactively reach out to support clients who miss sessions
- Act as the point person between clients and internal teams (Admissions, Billing, Clinical, Outreach)
- Help families secure aftercare appointments post-program
- Document every interaction accurately and on time
- Maintain high performance across key KPIs:
- appointment scheduling
- call volume
- financial enrollment completion
- client follow-up + resolution
- aftercare scheduling
- satisfaction scores
Requirements
- High school diploma or equivalent
- 2+ years in customer support or patient success
- 1–2 years with Salesforce or similar CRM
- 1–2 years experience in a call center or virtual support setting
- Experience discussing financial/insurance topics with customers (healthcare is a plus)
- Strong multitasking ability in a fast-paced environment
- High emotional intelligence and care-driven communication skills
- Knowledge of HIPAA preferred
- Proficiency with:
- Slack
- G-Suite / Microsoft Office
- Zoom
- EMR systems
- Work authorization in the U.S., fluent in English
Spanish bilingual ability is a plus, not required
Compensation & Benefits
- Salary range: competitive based on experience & location
- Comprehensive benefits package
- Mission-driven culture focused on real-world impact
What Success Looks Like
You’ll shine here if you:
- Can build rapport fast and keep stressed families calm and supported
- Stay organized and thrive in structured, KPI-driven environments
- Enjoy being the reliable point of contact for clients
- Move fast without losing accuracy or empathy
Happy Hunting,
~Two Chicks…