Provide compassionate care coordination for clients receiving virtual mental health treatment. This role supports clients and families through onboarding, scheduling, and ongoing communication to remove barriers to care and improve treatment success.
About Charlie Health
Charlie Health connects individuals to personalized virtual behavioral health services. Their mission is to expand access to life-saving support for people facing serious mental health challenges. The team is growing fast to meet rising demand for high-quality care across the country.
Schedule
- Full-time
- Remote (not available in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, DC)
- Must be available for assigned shift blocks (late shifts or Tues-Sat rotation)
- 2-week training schedule required
What You’ll Do
- Guide clients through onboarding and treatment enrollment
- Explain insurance benefits and support financial enrollment steps
- Schedule and reschedule therapy appointments
- Reach out proactively to prevent gaps in treatment attendance
- Support aftercare planning and coordinate post-program appointments
- Serve as point of contact between clients and internal teams
- Track communication, KPIs, and resolution notes accurately
- Meet performance metrics like call volume, scheduling rate, and satisfaction scores
What You Need
- High school diploma or equivalent
- 2 years experience in client or patient support
- CRM experience required (Salesforce preferred)
- Experience handling insurance or billing conversations a plus
- Comfort with call-center technology and high-volume outreach
- Strong emotional intelligence and communication skills
- Familiarity with HIPAA practices
- Proficiency with cloud tools (Slack, Google Suite, Zoom, EMR software)
- Authorized to work in the US
Benefits
- Comprehensive benefits package
- Meaningful work supporting mental health access
- Remote (eligible states only)
This is a mission-driven role where clear communication, calm under pressure, and a heart for helping others matter.
Happy Hunting,
~Two Chicks…