If you’re the type who can calm people down, get the right appointment on the calendar fast, and keep the whole process feeling human, this role is built for you. You’ll be the bridge from “accepted” to “we’re officially in care,” and that first stretch matters.
About Equip
Equip is a fully virtual, evidence-based eating disorder treatment program operating in all 50 states. Patients receive a dedicated care team (therapist, dietitian, physician, plus peer and family support), and Equip partners with most major health insurance plans.
Schedule
- Full-time
- Remote (USA)
What You’ll Do
- Complete onboarding scheduling tasks quickly and accurately
- Schedule initial intakes with the multidisciplinary care team after admission
- Activate patient/support accounts and ensure a smooth start to treatment
- Educate patients and families on Equip’s treatment model, virtual care, and time commitment
- Update and manage provider schedules based on workflows
- Coordinate provider coverage for out-of-office situations
- Provide consistent scheduling support and help drive scheduling satisfaction
- Proactively reach out when there are appointment gaps (no-shows/cancellations) to support intake attendance
- Suggest workflow improvements to boost patient satisfaction
- Document all work in Equip’s digital systems accurately and on time
- Flex to support team and organizational needs as they evolve
What You Need
- Bachelor’s degree in health sciences, business administration, communications, or related field
- 2+ years in customer/patient success or support
- Knowledge of HIPAA policies and procedures
- Comfortable with cloud-based tools (Slack, Google Workspace, Zoom) and EMR systems
- Strong communication, organization, follow-through, and customer-service instincts
- Able to stay steady and adaptable in a fast-moving environment
Benefits
- $56K–$67K base salary + bonus opportunity
- Flex PTO (recommended 3–5 weeks/year) + 11 paid company holidays
- Medical, dental, vision, life, AD&D with Equip covering a significant portion of premiums
- Maven (reproductive and family care benefit)
- EAP (mental health, legal, financial support, more)
- Work-from-home perks: $50/month internet stipend + one-time stipend up to $500
This one’s for you if…
You like being the “steady hand” in someone’s early, confusing moments, and you’re good at logistics without losing empathy.
Happy Hunting,
~Two Chicks…