Equip is a fully virtual eating disorder treatment company on a mission to make evidence-based care accessible to everyone who needs it. They’re hiring a Scheduling Operations Specialist to support new patients and families during onboarding, schedule initial intakes with the care team, and keep provider calendars running smoothly so treatment starts strong.
About Equip
Equip provides virtual, evidence-based eating disorder treatment with a dedicated care team for every patient (therapist, dietitian, physician, plus peer and family mentor). Founded in 2019, Equip operates in all 50 states and partners with most major health insurance plans.
Schedule
Remote (USA)
Full-time
No travel required
What You’ll Do
- Manage assigned onboarding tasks quickly and accurately
- Schedule initial intake appointments with the multidisciplinary care team
- Activate patient and support accounts and ensure a smooth start to care
- Educate families on Equip’s treatment model, virtual care format, and time commitment expectations
- Maintain and update provider schedules based on established workflows
- Coordinate coverage for provider out-of-office situations with provider leads
- Use consistent workflows to deliver a positive scheduling experience, tied to satisfaction metrics
- Proactively outreach to patients with appointment gaps (no-shows, cancellations) to support attendance
- Document all required notes and updates in Equip’s digital systems
- Share workflow improvement ideas that strengthen patient experience and team efficiency
- Flex to team needs as priorities shift
What You Need
- Bachelor’s degree in health sciences, business administration, communications, or related field
- 2+ years in customer support, patient success, or similar service-focused role
- Knowledge of HIPAA policies and procedures
- Comfort with cloud-based tools and communication platforms (Slack, Google Workspace, Zoom, EMR systems)
- Strong written and verbal communication and cross-functional collaboration skills
- Organized, reliable, and able to manage multiple priorities with minimal oversight
- Customer-first mindset, especially in mental health or healthcare settings
Benefits
- Flex PTO (3–5 weeks/year recommended) + 11 paid company holidays
- Medical, dental, vision, life, and AD&D insurance (Equip covers a significant portion of premiums)
- Maven reproductive and family care benefit
- Employee Assistance Program (mental health, legal, financial support, and more)
- Work-from-home perks: $50/month internet stipend + one-time home office stipend up to $500
Compensation
$56,000 – $67,000 annually, plus bonus eligibility
Happy Hunting,
~Two Chicks…