Job Description
Job Summary
This position is with Corporate Health Resources, Inc., (CHR), a WorkCare company. CHR is a nationwide occupational health examiner network service provider. Visit https://chr.com/.
The Scheduling Coordinator is a NON-CLINICAL scheduling position that requires knowledge of medical terminology and medical testing to successfully coordinate exams/testing for CHR’s clients.
Responsibilities
- Update and maintain CHESS (CHR’s Scheduling Database) cases for each exam continually at various stages of the exam process.
- Maintain and closely follow diverse Standard Operating Procedures for all clients.
- Establish and maintain good working relationship with clients and clinic providers.
- Incorporate new policies and procedures in a timely manner.
- Schedule laboratory testing, immunizations, pre-placement, periodic exams.
- Ability to retrieve and review medical records for accuracy and content.
- Update and escalate provider network changes.
- Prioritize workload and be able to go between tasks easily (multi-tasking and organizational skills a must).
- Trouble shoot. The client’s needs are always top priority.
- Incorporate additional assignments into workload with ease and flexibility.
- Foster and maintain good professional relationships with co-workers to develop a well-rounded team.
Qualifications
Candidates must live in one of CHR’s incorporated states: AZ, CA, DE, FL, GA, IL, IN, ME, MD, MA, MI, MN, NH, NM, NC, OH, PA, SC, TN, TX, VA, WA, WV.
Applicants must have a minimum of three years’ experience in a fast-paced, high-volume medical office environment and demonstrate working knowledge of medical terminology and excellent customer service skills (phone and email).
Must also possess excellent organizational skills and proficiency in all Microsoft applications (Outlook, Word, Excel), and Adobe (PDF).
Applicants must be detail oriented; have ability to handle moderately complex assignments; work efficiently with little supervision; work concurrently on multiple projects.
The following attributes are required for all Scheduling Coordinators:
- Minimum 3-year experience in the medical field. Fluency in medical terminology a must.
- Customer service experience required.
- Excellent communication and customer service skills, including but not limited to attention to detail with proper grammar, spelling, and punctuation in all email communications, both internal and external.
- Must be able to interact with physicians and other medical personnel to schedule occupational exams/testing.
- Must be able to successfully work with various levels of management.
- Maintain strict guidelines when scheduling exams/testing according to the client’s specific protocols.
- Must be computer literate, including knowledge of Microsoft Word and Excel, as well as proficiency in Adobe (PDF), and the ability to work in other databases, as required.
- Ability to work independently with minimal to moderate supervision and direction.
- Must be able to practice time management skills and escalate issues appropriately.
- Meet all expected due dates, and deadlines for special projects assignments.
- Ask for help appropriately to provide best possible service to the clients.
- Seek solutions to any problems or issues with management for review.
- Maintain desk and workstation in an orderly manner.
Additional Job Information
This is a full time position. The work hours are 8:30am – 5:00pm Eastern Time, Monday through Friday.
This position has a salary range of $18.00-$20.00 per hour. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, experience and qualifications.
Benefits for this position include paid time off and holidays; medical, dental, vision; life and disability insurance; EAP; and 401K.
Employment is contingent upon completing and passing a background check and drug test.
