Please note that we run a 24/7/365 operation and candidates applying for this role must be able to work a 4-day work week (10 hour shifts/day) from 6am-4pm EST. Candidates must be able to work a schedule of Sun, Mon, Tues, Fri (Thursday/Saturday/Monday off) or Sun, Mon, Tues, Sat (Wednesday/Thursday/Friday off).
About Citizen
Citizen is the No. 1 personal safety app in the U.S., with a mission to make the world a safer place. Citizen provides 911 alerts so people can use their phones to keep themselves, and the people and places they love, safe. Citizen has notified people to evacuate burning buildings,, and led to the rescue of kidnapped children and missing people.
Citizen’s alerts are accompanied by live stories, real-time updates, and user-generated content so app users never have to wonder why there are fire engines passing by. By broadcasting from the scene of an incident and communicating with one another, communities are empowered by Citizen. We act fast, give people the immediate information to stay safe.
Our first paid product—Citizen Premium—is a only-of-its-kind personal safety subscription that allows users to reach a digital guardian 24/7 for $20/mo. Subscribers have used Citizen Premium to travel safely on late-night walks, to request help from first responders or nearby community members, and to guide emergency response to remote locations.
Already relied on by millions of people every day, Citizen will continue to expand and prioritize We’re looking for hardworking, mission-driven individuals to join Citizen.
Citizen is backed by Sequoia Capital, 8VC, Founders Fund, Goodwater Capital, and Greycroft and has raised $100M+ in VC funding.
About the Team
Mission Control is the backbone of Citizen’s 24/7 information aggregation, dissemination, and distribution engine. The talented, detail-oriented, and creative individuals on this team are the frontline of our business. Every incident created in the Citizen app is managed by a Mission Control Safety Communications Analyst. Many of Citizen’s Safety Communications Analysts are former first responders, dispatchers, journalists, copywriters, moderators, and content creators — and most importantly have a passion for keeping their communities safe and informed.
Role Description
We are looking for collaborative and mission-driven problem solvers to join the Mission Control team. Safety Communications Analysts are responsible for managing a specific territory and developing public safety emergencies during their shifts. The majority of their time is spent monitoring and listening to various data and audio sources, including police radio, in order to collect, process, and prepare safety notifications to millions of Citizen users in real-time. Safety Communications Analysts are constantly multitasking – listening to police scanner audio, sourcing text updates and information from external sources, writing app content, and collaborating across their team to make sure users have access to all the information they need to stay safe, among other duties. You must be able to adjust time, energy, and focus throughout a fast-paced shift.
Responsibilities
- Constantly monitor, interpret, and moderate multiple streams of data, including listening to police radio communications to create real-time incidents in App
- Communicate and collaborate with coworkers and cross functional teams to keep users safe through real-time reporting on crime and public safety emergencies
- Demonstrate thoughtful decision-making in distributing safety alerts to the most relevant users
- Exercise superb editorial judgment on sensitive subject matter while following protocol and guidelines outlined in internal material
- Research local news in Citizen’s coverage areas and beyond to ensure users receive comprehensive coverage of all real-time events
- Expected to excel in a dynamic, fast-paced environment and adapt to situations in real-time to support the full team
- Adhere to current metric quotas that are subject to change as part of a fast-moving startup atmosphere
Requirements
- 1 to 3 years of experience in a public safety role preferred
- At least a 2-year college/Associate’s degree
- Fluent in English; excellent writer with flawless grammar
- Conscientious, demonstrating high attention to detail
- Resilient, resourceful, and adaptable to an ever-changing workflow and environment
- Ability and willingness to switch contexts throughout the course of a day
- Ability to multitask and effectively balance multiple competing real-time priorities
- Individuals with experience in the public safety realm, first responders, former journalists, reporters, editors, writers, instructors, producers, criminology buffs; experience in another creative field, startup, or fast-paced environment a plus
- Willingness to engage with traumatic content derived from the 911 system, and remain grounded in mission-critical work
- Bonus: experience listening to police radio
Salary Range & Benefits:
The below represents the expected salary range for this position in New York, New York. We take a number of factors into account when determining compensation including your location, experience, and other job-related factors.
Hourly Range: $21-$26/hr + equity + benefits
Citizen offers a competitive benefits package including medical, dental, vision, flexible spending accounts, paid time off, company holidays, stock option plan, commuter benefits, and various wellness perks.