Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.
We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Equity in a rapidly growing startup backed by top-tier VCs
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
The Role:
As a Risk Analyst at Housecall Pro, you will be on the front lines of preventing fraud, evaluating merchant creditworthiness, and protecting our company and our Pros from loss. In this role, you will perform investigations and make underwriting decisions on charge and account-level reviews. You will have a curious mind with an eye for detail to identify and prevent potential losses before they happen.
Responsibilities:
- Review, identify, and investigate high-risk payment transactions
- Conduct analysis on merchants and transaction activity to make data-driven decisions regarding risk and creditworthiness
- Evaluate new accounts and determine their eligibility to utilize our payment processing solutions
- Handle end-to-end management and documentation of cases
- Collaborate with senior risk leaders to enhance existing loss prevention strategies and identify new opportunities for improvement
Minimum qualifications:
- Strong and effective verbal and written communication skills
- Strong decision-making skills
- Motivated self-starter with an interest in investigative research
- A curious problem solver, you search for the “who,” “what,” “where,” and “why”
- Able to work until 5:00pm Pacific Time
Preferred qualifications:
- Bachelors in Accounting, Economics, or similar
- Experience with fraud detection and prevention
- Experience with credit underwriting
- Cursory understanding of predictive algorithms
- Experience with Salesforce
- Experience with Stripe or other credit card processors
Founded in 2013, Housecall Pro champions home service professionals by giving them the tools to work simpler and grow smarter across all aspects of their business. Our core SaaS software platform helps Pros with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. We support more than 20,000 businesses and have over 400 ambitious, mission-driven, genuinely fun-loving employees in San Diego, Denver, and all over the world. If you want to do work that impacts real people, supported by a team that’ll invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment for all employees with equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Housecall Pro is an equal opportunity employer; committed to an environment free from discrimination, harassment, and retaliation. #LI-SG1