If you know revenue cycle end to end and you can talk to patients like a human while untangling payer nonsense, this role is built for you. You’ll own claims follow-up and denial resolution, manage AR, and help tighten processes in a fast-growing telehealth environment.
About Midi Health
Midi Health delivers compassionate, virtual care for women 40+ with a focus on perimenopause, menopause, and other midlife health needs. The team is scaling quickly and building a better patient financial experience alongside clinical care.
Schedule
- Full-time, 40 hours/week
- Monday–Friday, 8:00 AM–4:30 PM PST (includes 30-minute unpaid lunch)
- 100% remote (company laptop provided)
What You’ll Do
- Troubleshoot telehealth claims in Athena and ensure compliance with coding, payer rules, and regulations
- Own revenue cycle workstreams including claims follow-up, denial resolution, patient support, and patient AR
- Support patients with billing statements, financial responsibility, and payment options using clear, empathetic communication
- Respond to billing inquiries through Zendesk (or similar) within SLAs
- Work directly with payers and vendors to resolve disputes, appeal denials, and improve payment outcomes
- Participate in audits and reviews to identify errors, trends, and improvement opportunities
- Investigate and resolve credit balances, overpayments, and refunds per payer contracts and internal policy
- Monitor and respond to payer/patient correspondence in billing systems, including Athena correspondence dashboards
- Identify root causes of denials and recommend corrective actions to reduce repeat issues
- Support special projects and cross-functional initiatives to improve workflows, tools, and patient experience
What You Need
- 2–3+ years of experience in medical billing and revenue cycle operations (telehealth or high-growth healthcare preferred)
- 2–3+ years managing patient and insurance AR
- Hands-on Athena experience for claims troubleshooting and patient support (or comparable billing platform experience)
- Strong knowledge of reimbursement and coding guidelines (CPT, ICD-10, HCPCS)
- Experience working remotely in a fast-paced, deadline-driven environment
- Strong written and verbal communication skills with a patient-first service mindset
- Strong organization and ability to manage multiple priorities independently
Benefits
- $25–$27/hour (non-exempt)
- Paid time off and paid holidays
- Medical, dental, vision benefits
- 401(k) option after 90 days of service
- Fully remote work environment (laptop provided)
This one’s a legit step up if you’ve been wanting more ownership than “just billing.”
Happy Hunting,
~Two Chicks…