Join Midigator’s collaborative team! As e-commerce and online sales increase, so do chargebacks. Midigator’s platform helps fight chargebacks to allow merchants to prevent fraud and continue running their business. Midigator’s technology features customized automation and relevant, real-time analytics. By revealing what is happening and why it is happening, Midigator empowers data-driven decisions.
The Resolution Specialist (RS) is part of the QA, Data, & Retrievals Team in Client Operations. The RS is responsible for providing QA reports for all merchant accounts, and ensuring disputes are processed in the Midigator platform.
Duties & Responsibilities:
Provide QA reports for all merchant accounts for each designated Client Success Manager
Identify, and analyze, unmatched chargeback disputes to determine the appropriate correction
Understand each chargeback processor portal, and individual account requirements
Understand each individual CRM (Customer Relationship Management system) and how to locate and accurately identify orders
Provide unmatched reports, and details, to CSM for each account
Identify Matching needs and proactively jump into accounts independently
Analyze and prepare other reports as needed
Qualifications:
High School Diploma or equivalent
Proficient in Microsoft Office & Google Suite (Docs, Sheets)
Excellent communication, team collaboration, and organizational skills
Ability to maintain a high activity level on a daily basis, in order to meet objectives.
Detail oriented, with the ability to identify top priority items
Ability to thrive in a high stress environment with a focus on excellent quality.
Enthusiastic and motivated individual with a serious work ethic.
Strong analytical and critical thinking skills
Nice to haves:
Experience and knowledge of merchant billing and credit card transactions
Hourly rate: Starting at $15.00
Perks & Benefits:
Remote/flexible workspace
Collaborative work culture
Medical/dental/vision insurance
Employer-paid life insurance
401(k)
Unlimited PTO