Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony’s principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth.
POSITION SUMMARY
We are seeking a talented and data-driven User Researcher to help us launch a delightful consumer-facing product that we are incubated within SCA. Reporting to the Director of Product, Marketing, and Customer Analytics, you will play a crucial role in driving critical research using a variety of methods, analyzing data to understand user needs and behavior, and communicate insights to a variety of stakeholders to drive product improvement, customer acquisition, and best-in-class customer experience.
JOB RESPONSIBILITIES
- Develop long-term strategic research plans and execute high-quality research and reporting for the full lifecycle of software and hardware product development.
- Conduct end-to-end user research activities, including defining research objectives, designing studies, recruiting participants, and facilitating sessions.
- Lead the development and execution of usability testing, user interviews, surveys, exploratory research, competitive research, field studies and other research methods to gather qualitative and quantitative data.
- Extend impact through leading research efforts on consumer preference and customer feedback, leveraging additional data to provide a holistic view of the user experience.
- Effectively communicate research results to product teams, driving tangible improvements at the feature and product level, and impacting high-level strategic direction.
- Create and maintain effective relationships with product development, marketing, and customer experience teams, understanding their needs and goals.
- Offer design suggestions based on observation, research, and expertise.
- Conduct brainstorming sessions with product teams to assist in the design process.
- Proactively and strategically enhance the research processes and techniques to improve research quality.
QUALIFICATIONS FOR POSITION
Your qualifications and experience should include:
- BA/BS in human factors, psychology, anthropology, cognitive science or related field
- 7+ years experience conducting consumer research, leveraging a mixed methods approach (User experience research a plus).
- Experience conducting user research on software, web, mobile app products. (Experience with hardware products a plus).
- Strong background in both qualitative and quantitative analysis.
- Excellent communication and presentation skills, with the ability to translate complex data into clear insights and actionable recommendations.
- Strong project management skills and the ability to handle multiple projects simultaneously.
- Detail-oriented mindset with a commitment to accuracy and data integrity.
In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity, and Inclusion. We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology”.
Benefits:
SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.
What we offer you:
- Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Employee assistance plan and comprehensive behavioral health benefits
- Fertility benefits, including surrogacy, and adoption assistance programs
- Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children
- Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance
- Short-term & long-term disability plans
- Paid parental and caregiver leave
- 401(k) Plan with pre-tax, Roth, and after-tax options and company match which vests immediately
- Education assistance and student loan programs
Other Programs:
- Flexible Work Arrangements, including remote and hybrid work schedules
- Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)
- Referral bonuses (subject to eligibility)
- Matching gift program
- A wide variety of employee business resource groups (EBRGs)
- Special discounts on Sony products, offered exclusively to Sony employees
- Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)
- Annual incentive bonus
The anticipated annual base salary for this position is $150,000 to $160,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. APPLY HERE