Help people every day while growing your career in healthcare research.
About Health Advocate
Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For over 20 years, we’ve been simplifying healthcare and supporting millions of members nationwide. Our compassionate, highly trained experts guide people through the complexities of healthcare so they can get the right care at the right time.
We’re also award-winning: Stevie® Awards for Customer Service (2025, 2024), Best in Biz “Most Customer-Friendly Company,” and ranked #95 in the 2024 Fortune 100 Best Companies to Work For®.
Schedule
- Full-time, fully remote role
- Pay rate: $16.00 per hour
- Supportive training and growth-focused environment
Responsibilities
- Research and document provider and healthcare information (e.g., physicians, dentists, eldercare, nursing homes)
- Respond to member requests by providing resources and options
- Track cases and follow up with members and providers in a timely manner
- Ensure research results are clear, accurate, and easy for members to understand
- Support advocates by supplying provider and benefit plan information
- Adhere to HIPAA and federal regulations regarding health information
- Monitor issue trends and escalate concerns for process improvement
- Deliver exceptional customer service and exceed expectations
Requirements
- High school diploma or GED required; associate’s degree preferred
- 1+ year of healthcare experience preferred
- Basic knowledge of MS Word, Excel, and web navigation
- Strong written and verbal communication skills
- Excellent listening, problem-solving, and multitasking abilities
- Customer-focused with strong organizational skills
- Ability to work effectively in a team environment
Benefits
- $16.00/hour starting pay
- Training and career growth opportunities (many supervisors promoted from within)
- Supportive team environment with room for advancement
- Part of Teleperformance, named a Fortune 100 Best Company to Work For
Why Join Health Advocate?
At Health Advocate, you’ll have the chance to do life-changing work. Every day, our team makes healthcare easier, reduces costs, and improves the well-being of members. If you have the heart to help others and want a meaningful career, this is your chance to make a difference.
Happy Hunting,
~Two Chicks…