If you’ve worked high-risk, high-balance auto loans and you know how to get results without turning the call into a war, this is your role. You’ll protect the credit union’s interests, support members through tough moments, and help keep the portfolio healthy.
About Grow Financial Federal Credit Union
Grow Financial is a member-owned credit union focused on service over profit, supporting more than 300,000 members and local communities. They’re known for a people-first culture built around “Be Bold. Be Great. Have Fun.” and have earned Top Workplace recognition. Their “work from where you do your best work” approach supports remote, hybrid, and in-person roles.
Schedule
- Remote eligible (must live in: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY)
- Fully remote, with the option to work from HQ or retail locations if desired
- Schedule flexibility may include evenings and/or Saturday hours
What You’ll Do
- Contact responsible parties on high-risk/high-balance delinquent loans via phone and written communication to determine cause of delinquency
- Assess situations that may jeopardize the Credit Union’s interests and provide analysis and recommendations to your supervisor
- Negotiate professionally and gather accurate details to support next-step decisions
- Document key facts clearly and consistently so actions are defensible and trackable
- Support training for new employees and assist with departmental training as needed
What You Need
- High school diploma or GED (Associate degree preferred)
- 3+ years of repossession experience with consumer, direct, and indirect auto loans
- Strong phone communication, negotiation, and analytical skills
- Ability to stay calm and courteous under pressure while still driving outcomes
- Comfort sitting for extended periods and working at a computer/phone headset setup
Benefits
- Work from home available
- Medical, dental, and vision insurance
- Employee discount on consumer loans
- Professional development support (up to $5,250/year for eligible full-time team members)
- Paid time off (15 days/year) plus 10+ paid holidays
- Paid volunteer days (two bi-annual paid days)
- 401(k) with matching up to 8%
- Growth potential with in-house training support
If you’ve got the repossession background and you’re ready for a remote role with real structure and benefits, don’t wait and let this one close.
Bring the skill. Bring the calm. Bring the close.
Happy Hunting,
~Two Chicks…