Employer: McGraw-Hill Education
mpact the Moment
When was the last time you experienced the impact of your work? McGraw Hill thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives across the world and experience first-hand the difference your hard work makes. We’re looking for a Reporting Analyst to support the Customer Experience Organization.
How can you make an impact?
We are looking for a motivated Reporting Analyst who will support the day-to-day business needs of various teams within the Customer Experience Organization. The role includes the responsibilities that focus around continuous and long-term organizational improvements in reporting methods used as well as root cause analysis that offer and deploy recommendations that to drive efficiencies within the various departments.
**Fully Remote role for candidates in the continental United States**
What you will be doing:
- Departmental Reporting (BAU): Your primary responsibility is to produce & administer existing daily, weekly & monthly Statistical & Operational Reports for the Customer Digital Support Teams & Leadership; this includes delivering a high level of accuracy with data inputs & timeliness of report distribution to the business. Adhoc report requests will be supported as requested.
- Report Development & Reporting Tools: You will design, develop & deploy new/enhanced reporting frameworks as business needs evolve. This includes transitioning existing reports with methods that drive efficiencies in report production & timeliness. Responsibilities also include developing databases and systems for inputting, managing, connecting & securing data for consumption.
- Continuous Improvement Projects & Activities: You will lead and/or participate in activities assigned where continuous improvement opportunities have been identified; You will explore, define & recommend opportunities relating to current business processes that can drive efficiencies through automation and/or enhanced processes.
- Data Management & Data Integrity: You will ensure all data reporting parameters, inputs and connected databases are stable & reliable data sources for reports established. Analyze current processes and recommend improvements.
We’re looking for someone with:
- Bachelor’s Degree desired
- 5+ years of contact center experience
- Advanced knowledge of Excel
- Working knowledge of Tableau and Alteryx
- Proven experience with data analysis and reporting methodologies
As an education innovation company, we’re proud to play our part by inspiring learners around the world. If you bring your curiosity, we’ll help you grow in a collaborative environment where everyone shares a passion for success.
Are you ready for a new challenge? Apply for a career at McGraw Hill and together, we’ll impact the world.