Rep II, Medical Documentation

Remote Work from home opening M-F 8:30-5 pm EST

What Customer Operations Support contributes to Cardinal Health

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.


  • Physician interactions (outbound phone calls, clinical prescribing questions, diagnosis validation, outbound fax resolution, etc.)
  • Reviews and executes according to departmental SOPs for medical documentation
  • High attention to detail
  • Ability to multi-task in a fast-paced work environment
  • Achieve productivity measures and maintain standardized quality metrics
  • Identify, support, and demonstrate the Company’s culture and values to ensure quality service to both internal and external customers


  • HS Diploma, GED or equivalent experience preferred
  • Basic math skills required
  • Medical and Healthcare experience is a plus
  • Prior computer experience using Microsoft Office systems required
  • Excellent verbal and written communication skills

What is expected of you and others at this level

  • Applies acquired job skills and company policies and procedures to complete standard tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with supervisor or senior peers on complex and unusual problems
  • Possesses understanding of service level goals and objectives
  • Possesses strong organizational skills and prioritizes getting the right things done

REMOTE DETAILS: You will work from home, full-time.

As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities.  Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date.  You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.

Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable.

  • If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity. 

Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming.

Upload speed of (10Mbps – Recommended)

Ping Rate Maximum of 30ms (milliseconds)

Hardwired to the router

Surge protector with Network Line Protection for CAH issued equipment

All internal applicants must meet the following criteria:

Rating of “Meets Expectations” or higher during last performance review

Have been in their current position for at least a year

Informed their current supervisor/manager prior to applying

No written disciplinary action in the last year

  • Anticipated hourly range: $16.75 per hour – $18.50 per hour
  • Bonus eligible: No
  • Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs

Application window anticipated to close: 04/27/2024*if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.