Renewals Manager | Fully Remote USA

Company Description
HireVue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, HireVue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, HireVue has hosted more than 83 million video interviews and 200 million chat-based candidate engagements for over 1150 pioneering customers around the globe.

Job Description
The Renewals Manager must be experienced and highly self-motivated, as they will manage our most strategic clients’ retention. This role is responsible for creating healthy customer relationships and owns the negotiation behind the renewal and potential uplift, and also builds a team around renewal execution. The Renewals Manager can flex their creative muscle and develop/execute on win/win negotiation strategies that maximize contract renewals but, more importantly, protect the customer relationship.

Our Renewals team is an integral part of retention and this person will collaborate closely with the Customer Success Directors and Leaders to ensure the long-term success of customers.

To perform this job successfully, an individual must have the knowledge, skills, and abilities identified below and perform each essential duty and responsibility satisfactorily, either with or without reasonable accommodation.

Client Renewals and Uplift tied to 85% at bat retention, 90% gross retention, and 110% net retention
Proactively reach out with insight-driven content
Consistently exceed quarterly and annual Retention goals
Define clear goals, prioritize work, and create an environment that fosters collaboration, trust and respect
Remain knowledgeable about HireVue’s solutions and service offerings, including SaaS business solutions and implementation methodologies and advanced service offerings
Ability to evolve renewal strategy with company priorities
Select, coach and develop the team to provide world class retention of 90%+ gross retention
Strong ability to identify risk trends within HireVue’s book of business for discussion with cross functional partners
Build executive partnerships across all organizations at HireVue
Work with CSDs to showcase value realization for the customer; this is more than just adoption but quantifying and ensuring they are getting value from the platform
Expand HireVue’s footprint in current customer accounts by driving product adoption and up-sell opportunities for licenses and services
Assist with overall retention plan, forecasting and reporting
Drive multi-year renewals with expansion in an effort to decrease annual administrative burden and lock in revenue for a longer term
Conduct recurring risk mitigation meetings with revenue Leaders at HireVue
Work directly with Legal, Finance, and Sales Operations on renewal execution
2-5+ years of professional B2B selling and/or renewal experience in technology sales or client relationship management
Experience working with Fortune 100 companies’ renewal/contracting processes
Strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers
Proven track record of consistently exceeding corporate objectives and quotas; self-motivated, and driven by results
Excellent verbal and written communication skills
Excellent presentation, and negotiation skill
Proven ability to lead teams, build coalitions and develop strong partnerships across functions internally and externally
Executive presence and ability to interact effectively with all levels of the organization
Ability to work under pressure, to take accountability for business challenges, think strategically and tackle complex problems
Intellectual curiosity and ability to spot trends/ patterns
Track record of delivering high (90%+) retention rates, experience renewing customers, and successfully driving multi-year renewals
Additional Information
Travel Expectations

The Renewals Manager is expected to travel occasionally to support customer meetings, attend trade shows, etc. This may involve occasional overnight travel.

Flexible Paid Time Off | Medical, Dental, Vision | 12 Weeks Maternity & Adoption | 401K match

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HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.

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