Compensation Range : $20/hr
Staples Promotional Products Web Specialist (Remote)
Staples is business to business. You’re what binds us together.
While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products and apparel industry and manufacturer and supplier of customer identified caps, garments, and advertising specialty items.
Salary: $20/hr-$25/hr based on experience
What you’ll be doing:
Provides support to the Sales Representative and/or Customer indirectly by learning, utilizing and mastering company systems, processes and selling products from our SPP.com product selection.
Processes e-commerce orders from various online platforms providing positive customer service in all interactions.
Analyzes Customer order expectations and art files to discern execution capability as well as needed processing for execution.
Makes independent decision on customers behalf to resolve all order or process discrepancies keeping company profitability at forefront of decisions.
Utilizes effective communication skills to develop and present recommendations to customers for approval.
Proactively communicates solution-based selling in order to maintain customer satisfaction in all areas of web service.
Utilizes company systems for pricing application with manager oversight for larger volumes. Work with suppliers to negotiate product and cost to meet the customer’s specific needs.
Manages independent workload to meet stringent online customer timeframes as well as co-manage team workload to ensure service lead times are consistent across business served.
Collaborates with various support departments to implement customer expectations & requirements. Supports the online ordering process by providing necessary customer information to ensure the success of a sale.
Provides consistent and accurate online chat service to aid customer inquiries instantaneously.
Works with expeditors/billing/accounting to learn and facilitate the billing process via company and/or customer invoicing or e-procurement processes and systems
What you bring to the table
Ability to organize, prioritize and manage multiple projects simultaneously
Strong customer service knowledge promotional products merchandising or purchasing skills are considered a plus
Suggestive selling and vendor negotiation skills preferred.
Knowledge of Microsoft programs (Excel, Outlook, Word, and PowerPoint).
General “strategic business sense” skills
Basic math skills and aptitude
Qualifications :
What’s needed- Basic Qualifications
2+ years relevant work experience
Customer service knowledge is required and any promotional products merchandising or purchasing skills are considered a plus
Good customer relation and communication skills including verbal and written such as e-mail and phone skills.
We Offer:
At Staples, you’ll find the asset we value most is you. It’s why we offer a number of benefits to support our associates’ well–being both on and off the job. Here, benefits are designed to meet the diverse needs of our associates and their families for good health, work–life balance, retirement prep and overall peace–of–mind. For more information Check out our perks and benefits!
Interested in joining the team? Check out our perks and benefits !
Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.