Location: Remote
Department: Customer Service
Employment Type: Part-Time, On-Call
About the Role
We’re seeking two reliable and organized Remote On-Call Schedulers to provide evening and overnight scheduling support Monday through Friday from 5:00 PM to 8:00 AM. This position is ideal for someone looking for flexible, part-time work that can be done entirely from home.
Each scheduler will cover 2-3 nights per week (approximately 5 hours of active work weekly), ensuring our scheduling operations run smoothly outside of regular business hours. Having two team members allows us to provide backup coverage and ensures consistent service.
Responsibilities
- Respond to scheduling requests and inquiries during on-call hours (5:00 PM – 8:00 AM, weekdays)
- Coordinate and manage appointments efficiently using our scheduling system
- Communicate with clients/patients professionally via phone, email, or text
- Handle urgent scheduling needs and changes as they arise
- Maintain accurate records and documentation
- Provide coverage for your teammate when needed
Qualifications
- Previous scheduling, administrative, or customer service experience preferred
- Strong organizational and time management skills
- Excellent written and verbal communication
- Reliable internet connection and quiet workspace
- Ability to respond promptly during assigned on-call hours
- Comfortable working independently with minimal supervision
- Proficiency with scheduling software and basic computer applications
Compensation & Benefits
- Hourly Rate: $20-25/hour for active work hours
- On-Call Stipends:
- $25 per weeknight on-call shift
- $50 per weekend/holiday on-call shift
- 401(k) Retirement Plan with company matching
- Fully remote position – work from anywhere
- Flexible schedule split between two team members
Example Weekly Earnings: For 3 on-call nights + 5 active work hours = approximately $185-200/week
Schedule
- On-call coverage: 5:00 PM – 8:00 AM, Monday-Friday
- Each employee covers 2-3 nights per week
- Specific night assignments determined collaboratively
- Average 5 hours of active work per week