Description
Chat Support Specialist
CGS is looking for Chat Support Specialists (REMOTE!) that will serve on the frontline of customer experience with excellent communication skills and providing satisfactory solutions to a diverse range of queries.
What you’ll be doing:
· Prompt chat and email response to customers
· Create documentation to help customers resolve their issues
· Empower users with the knowledge to do things for themselves in the future
· Navigate live chat software with ease, leverage customer data effectively to provide meaningful support
What we’re looking for:
· Excellent communication (verbal & written)
· Flexibility and adaptability
· Customer-centric attitude
· Problem-solving
· Industry knowledge
We provide Medical, Dental, and Vision.
About CGS:
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in
New York City, CGS employs more than 7,500 professionals across North America, Latin America, Europe and Asia
APPLY HERE