At HomeLister we are on a mission to transform home selling into a simple, enjoyable and fairly priced transaction. The average home seller pays 30% of their equity in brokerage commissions – beyond expensive. HomeLister is remaking the $60bn a year real estate industry into an online end to end marketing, transaction, and financial management platform. Our homes sell faster, our sellers keep more of their money, and our seller’s are happier than with a traditional agent. HomeLister is the fastest growing real estate company, entering a new state on average every 6 weeks. We are building the future real estate platform now.
HomeLister is a fast growing virtual real estate brokerage. If you are looking to gain valuable experience and join a great team – then this is the job you have been looking for. We are hiring a customer service agent to work with our team for both phone and chat support.
Customer service is critical to our success. We want to provide the best customer service in the industry and often times the best customer service experience a customer has ever had. We are looking for a happy, enthusiastic and helpful person to help guide our customers and join us in creating the most positive real estate experience in the industry.
Responsibilities
- Answer customer inquiries through chat and email.
- Support customers on topics ranging from the services that we offer, the sign up process, and updates on their listing.
- Direct specific questions related to real estate, operations or other areas to the correct person
- Work together with the brokerage and operations teams to deliver a seamless customer experience, we are a collaborative team.
- Contribute to the overall direction of the product by providing insights and feedback on the tools, process and communications to our product and marketing team.
Requirements
- Excellent Attention to Detail
- Must have previous chat support experience, and familiarity with zenchat, intercom, or similar chat platform
- 2-4 years customer service experience at a customer service focused organization or on a helpdesk platform
- Experience with technical support and/or real estate knowledge a plus.
- Have proficient typing skills
- Have excellent written and verbal communication skills
- Enjoy working on a collaborative team
- You must be US based – no international applicants
- This is a 40 hr a week job with hours on weekends, and potentially other off hours possible. Must be able to work at least 1 weekend full day and some hours during the week to total 40 hours.