- Responsible for reporting Adverse Events within the required timeframe
- Create and complete accurate referrals and applications and keep updated on policy or procedural changes
- Investigate and resolve patient/physician inquiries and concerns in a timely manner
- Enter detailed information into company proprietary software while conversing via telephone
- Place outbound phone calls for patient follow ups or confirmations
- Demonstrate superior customer support talents
- Interact with the patient referral sources to process new applicants
- Steward patient accounts from initial contact through final approval/denial
- Prioritize multiple, concurrent assignments and work with a sense of urgency
- Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes
Requirements
Education and Experience – Remote Care Coordinator
- High School diploma or equivalent preferred
- 2-4 years Care Coordinator experience and/or training desired
- Or equivalent combination of education and experience
- Experience should include knowledge of practices and procedures commonly used in a call center or customer service environment
- Knowledge in insurance billing methods and general pharmacy operations, preferred
- Ability to utilize all systems for maximum efficiencies (Word, Excel, MS Outlook, company proprietary software – ConnectSource, telephone and call center software)
- Manage a high level of productivity, preferred
- Ability to multitask while conversing, preferred
