Job Details
Description
Driven by our Passion for People, our Remote Beauty Advisors are keen on driving great customer experience. The Beauty Advisor provides client support via email; assisting with client inquiries, trouble shooting and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive†lightly. It embodies what we value.
Qualifications:
- Proven track record of ALL of the following STRIVE values:
- [S]ervice
- [T]enacity
- [R]esponsibility
- [I]ntegrity
- [V]ersatility
- [E]ntrepreneurship
- Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
- Strong desire to be helpful and take ownership to resolve customer situations
- Empathetic and active listening
- Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
- Positive outlook and enthusiastic attitude
- Conscientious team player
- Driven by delivering results
- Professional demeanor, put together
- Dependable and consistent, history of good attendance
- Naturally curious with an aptitude for learning and understanding quickly
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Prior customer service/troubleshooting experience preferred
Beauty Advisor provides client support via email; assisting with client inquiries, trouble shooting and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues.
POSITION RESPONSIBILITIES
- Respond to client requests/inquiries via emails including product purchases, service & quality inquiries, order status, product information and general client support issues.
- Demonstrate high standards for quality service
- Keep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication
- Work in tandem with the quality and training team to self-manage performance expectations
- Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
- Maintain business acumen, courtesy and professionalism when dealing with all client contacts
- Utilize existing email communication templates for client interactions housed in the Call Center Knowledge Base
- Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
- Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
- Strict adherence to key performance indicators (KPI) as set by management.
- Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
REQUIREMENTS- 2-3 years’ experience in a business/professional environment; preferably in the service industry
- Comparable experience in an office environment encouraged
- Self-starter and ability to manage workload efficiently
- Exceptional verbal and written communication skills
- Demonstrate ability to deliver high level of client service under high volume
- Commitment to client service and high quality standard in grammar, punctuation and written business acumen
- Professional, upbeat and engaging written communication
- Ability to develop relationships with clients, even in difficult situations
- Ability to advise and counsel client in a quick and efficient manner
- Must be computer literate and internet savvy- e-commerce and online shopping experience preferred
- Experience in windows based applications, specifically client relationship management tools preferred (ie Instant Service)
- Excellent Data Entry skills/- 45-55 wpm minimum
- Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.
- Vacation blackout period applies during the holiday season and promotional periods
- Punctuality is essential.
Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.#LI-DNI