Be the gatekeeper that protects patients and keeps care moving. You’ll handle medical record requests with precision, privacy, and calm urgency, making sure the right information goes to the right place the right way.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health treatment for people navigating mental health conditions, substance use disorders, and eating disorders. Their mission is to connect the world to life-saving care, built on connection, coordination, and better outcomes from home.
Schedule
• Remote (United States)
• Hybrid note: if you live within 45 minutes of a Charlie Health office, you’re expected to follow a hybrid schedule
• Not available in: AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA (state), Washington DC
• Compensation range: $44,000–$60,000 base salary (based on location, experience, and internal equity)
What You’ll Do
• Receive and process requests for protected health information (PHI) in line with company, state, and federal privacy rules
• Validate authorizations and legal documentation (subpoenas, affidavits, POA directives, disability and workers comp requests, regulatory requests, etc.)
• Pull correct records from the EMR and other sources, verify dates of service, and release in the requested format
• Maintain a request log, document steps through completion, and track disclosures that do not require authorization
• Respond to calls and voicemails for the medical records department
• Manage inbound communications (electronic messages, faxes, postal mail) and complete accurate data entry
• Scan/upload correspondence into the EMR and keep documentation organized
• Answer internal ROI questions and support training as needed
• Flag volume shifts, process issues, and improvement ideas to the HIM Director, and participate in operational improvement work
What You Need
• Associate’s degree OR equivalent release-of-information experience
• 1+ year in a behavioral health medical records department or related field (healthcare setting strongly preferred)
• Strong command of confidentiality, privacy compliance, and handling sensitive records with discretion
• Extreme attention to detail and accuracy in medical record documentation and release
• Professional written and verbal communication in English
• Comfort with everyday office tools (email, phone, fax, copiers, MS Office)
• Able to prioritize multiple tasks in a fast-paced request environment
• Proficiency with cloud tools (Google Suite, Slack, Zoom, Dropbox, Salesforce) plus EMR and survey software
Benefits
• Comprehensive benefits for full-time, exempt employees (per Charlie Health benefits package)
• Potential total compensation package may include stock options and other company-sponsored benefits
• Mission-driven work that supports access to behavioral healthcare
ROI work is high-trust work. If you’re sharp with details, steady under pressure, and serious about privacy, apply now.
This is the kind of role where accuracy is care.
Happy Hunting,
~Two Chicks…