If you’re the kind of person who treats protected health info like it’s gold, loves clean documentation, and can move fast without getting sloppy, this role fits. You’ll manage and process medical record release requests, making sure everything is compliant, secure, accurate, and delivered in the right format.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health treatment for people navigating mental health conditions, substance use disorders, and eating disorders. Their model is built on connection, evidence-informed care, and expanding access for clients with complex needs.
Schedule
- Remote (U.S.)
- Hybrid expectation if you live within 45 minutes of a Charlie Health office
- Not available in: Alaska, California, Colorado, Connecticut, Maine, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington State, or Washington, DC
What You’ll Do
- Receive, review, and process requests for protected health information (PHI) under company, state, and federal guidelines
- Maintain confidentiality and security of all protected information
- Validate requests and supporting documentation (authorizations, subpoenas, affidavits, POA directives, STD/work comp, regulatory requests, etc.)
- Send invalid request notifications when documentation is incomplete or not valid
- Pull accurate records from the EMR and other sources, verify patient details and dates of service, and release records in the requested format
- Track every request from start to finish in the ROI log, documenting steps and inquiries
- Manage inbound calls to the medical records department, voicemails, faxes, mail, and electronic communication
- Respond to internal requests via email, Slack, and other channels
- Document disclosures that do not require patient authorization (accounting of disclosures)
- Scan/upload documents and correspondence into the EMR
- Serve as an internal resource for ROI questions and support basic training/development
- Flag volume changes, workflow issues, and improvement ideas to the HIM Director
- Support operations initiatives and performance improvement efforts
- Handle other administrative duties as needed
What You Need
- Associate’s degree required, or equivalent ROI experience
- 1+ year experience in behavioral health medical records or related field
- Healthcare setting experience is a strong plus
- Strong comfort with email/phones/fax/copiers and MS Office/standard business tools
- Ability to prioritize and handle multiple requests in a fast-paced environment
- Extremely high attention to detail (accuracy matters more than vibes here)
- Professional written and verbal communication in English
- Work authorization in the U.S. and native or bilingual English proficiency
- Comfortable using cloud-based tools (Google Suite, Slack, Zoom, Dropbox, Salesforce) plus EMR and survey software
Benefits
- Comprehensive benefits for full-time, exempt employees
Compensation
- Target base pay: $44,000–$60,000 annually (final offer depends on location, experience, internal equity, and business needs)
Straight talk: this is a compliance-heavy role. If you like structure, checklists, and “do it right the first time” work, you’ll thrive. If you hate meticulous review and documentation, this job will chew you up.
Happy Hunting,
~Two Chicks…