If you’re detail-obsessed, calm under pressure, and you know how serious PHI is, this role is your lane. You’ll manage medical record release requests end to end, making sure every disclosure is compliant, accurate, and secure.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral healthcare for people navigating complex mental health conditions, substance use disorders, and eating disorders. Their mission is to expand access to life-saving treatment, rooted in connection and thoughtful care.
Schedule
- Remote (United States)
- Hybrid expectation for team members who live within 45 minutes of a Charlie Health office
- Fast-paced environment with competing priorities and deadlines
- Role not available in: Alaska, California, Colorado, Connecticut, Maine, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington State, Washington, DC
What You’ll Do
- Receive and process requests for protected health information (PHI) in line with company, state, and federal guidelines
- Validate authorization and legal documentation (authorizations, subpoenas, affidavits, POA directives, disability requests, workers comp, etc.)
- Send invalid request notifications when documentation does not meet requirements
- Retrieve the correct records from EMR and other sources, verifying patient info and dates of service before release
- Provide records in the requested format while maintaining secure exchange practices
- Answer calls and voicemails for the medical records department and respond to internal requests via email/Slack
- Track each request in the disclosure/request log through completion
- Document accounting of disclosures that do not require patient authorization
- Scan/upload documents and correspondence into the EMR
- Flag volume shifts, issues, and improvement ideas to the HIM Director
- Support operations, initiatives, training assistance, and other admin duties as needed
What You Need
- Associate degree or equivalent release of information experience (required)
- 1+ year experience in a behavioral health medical records department or related field
- Healthcare setting experience strongly preferred
- Strong working knowledge of email, phones, fax/copy tools, MS Office, and standard business applications
- Ability to prioritize multiple tasks and move fast without sacrificing accuracy
- Strict confidentiality mindset and high comfort with privacy rules
- Extremely strong attention to detail for medical record accuracy
- Professional written and verbal English communication
- Comfortable using Google Suite, Slack, Zoom, Dropbox, Salesforce, EMRs, and survey tools
Benefits
- Comprehensive benefits offered to full-time, exempt employees
- Base pay range: $44,000–$60,000 annually (final pay varies by location, experience, internal equity, and business factors)
- Total comp may include additional company-sponsored benefits depending on position
If you’re the type who double-checks names, dates, and signatures because “close enough” can become a lawsuit, you’ll do well here.
This one’s built for a meticulous operator. If that’s you, don’t overthink it.
Happy Hunting,
~Two Chicks…