Help protect patient privacy and support secure medical records access for a mission-driven mental healthcare organization changing lives nationwide.
About Charlie Health
Charlie Health provides virtual intensive behavioral health care for people with complex mental health needs. Their model combines personalized treatment, evidence-based practices, and deep human connection to deliver meaningful outcomes at home. The team is driven by a shared mission to remove barriers and make life-saving care accessible.
Schedule
- Full-time
- Remote (must not reside in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or Washington, DC)
- Hybrid schedule required for those living within ~45 minutes of a Charlie Health office
Responsibilities
- Receive and process requests for patient medical records and protected health information
- Verify authorization validity and ensure compliance with HIPAA, state, and federal guidelines
- Retrieve and release correct patient information from EMR systems
- Maintain strict confidentiality and accuracy in document processing
- Respond to internal and external requests via phone, email, Slack, and EMR
- Document requests, actions, and disclosures in tracking systems
- Support training and provide guidance on release-of-information policies
- Scan and upload documents into the EMR
- Communicate workflow needs and improvements to leadership
- Assist with administrative tasks and operational projects as needed
Requirements
- Associate degree or equivalent Release of Information experience
- 1+ year working in behavioral health records or related healthcare environment
- Strong attention to detail and accuracy in patient data handling
- Professional written and verbal communication skills
- Ability to manage multiple requests and prioritize in a fast-paced environment
- Comfort with cloud-based tools (Google Suite, Slack, Zoom, Salesforce, Dropbox) and EMR systems
- Must be authorized to work in the U.S. and fluent in English
- Commitment to maintaining confidentiality and patient trust
Benefits
- Medical, dental, vision, and additional wellness benefits
- Competitive pay: $44,000 – $60,000 per year
- Growth opportunities within a fast-scaling behavioral health organization
- Potential equity options depending on role and level
If you’re motivated by purpose, detail-driven, and want to help broaden access to mental healthcare, this role lets you make an impact from home.
Happy Hunting,
~Two Chicks…