Play a key role in ensuring secure, compliant, and efficient exchange of patient health information. This role blends attention to detail with meaningful impact—helping clients access the care documentation they need while safeguarding privacy.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health treatment for individuals with complex needs. Their mission is built on connection—between clients, clinicians, families, and communities—removing barriers to care and driving better outcomes from home.
Schedule
- Full-time, remote role (hybrid required if within 45 minutes of a Charlie Health office)
- Standard workweek with flexibility to meet organizational needs
- Not available to candidates in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or Washington, DC
What You’ll Do
- Process requests for protected health information (PHI) in compliance with state, federal, and company regulations
- Review and validate authorizations, subpoenas, affidavits, disability claims, and other documentation
- Retrieve and verify records from the EMR and other sources, ensuring accuracy before release
- Respond to internal and external inquiries by phone, fax, email, or electronic platforms
- Document all requests, maintain logs, and track status through completion
- Issue notifications for invalid requests when necessary
- Scan, upload, and organize documents in the EMR system
- Provide guidance on release of information procedures and support training initiatives
- Communicate with the HIM Director regarding trends, feedback, and process improvements
What You Need
- Associate’s degree or equivalent experience in release of information required
- Minimum 1 year of experience in a behavioral health records department or related healthcare setting
- Strong knowledge of HIPAA and medical record confidentiality standards
- High attention to detail with ability to manage multiple requests in a fast-paced environment
- Professional written and verbal communication skills
- Proficiency with EMR systems and business tools such as MS Office, Google Suite, Slack, Zoom, Dropbox, and Salesforce
- U.S. work authorization; native or bilingual English proficiency
Benefits
- Base pay: $44,000–$60,000 annually, depending on experience and location
- Comprehensive benefits for full-time, exempt employees
- Additional compensation opportunities may include stock options and other incentives
- Mission-driven environment with opportunities for professional growth
Support access to care while ensuring every release of information meets the highest compliance and security standards.
Turn precision and confidentiality into a career that makes a difference.
Happy Hunting,
~Two Chicks…