Ensure secure and compliant exchange of protected health information while supporting Charlie Health’s mission to expand access to behavioral healthcare.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health treatment for individuals navigating complex conditions. Our mission is to connect people to life-saving care through strong clinical programs rooted in connection. By focusing on those with complex needs, we reduce barriers to care and drive better outcomes from the comfort of home.
Schedule
- Full-time remote role (hybrid if located within 45 minutes of a Charlie Health office)
- Standard business hours with flexibility as needed
- Work authorized in the U.S. and native or bilingual English proficiency
Responsibilities
- Maintain strict confidentiality and compliance with HIPAA, state, and federal privacy laws
- Receive, review, and process requests for patient health information in line with regulations
- Verify validity of authorizations, subpoenas, affidavits, disability insurance, workers’ compensation, and other legal or medical requests
- Retrieve and release correct patient information from EMR systems and other sources
- Ensure accuracy of dates, documentation, and disclosure logs before releasing records
- Communicate with internal and external parties to ensure seamless records exchange
- Answer calls, emails, faxes, and messages related to medical records requests
- Scan/upload documents into the EMR and maintain organized records
- Provide records in requested formats and send invalid request notifications when necessary
- Serve as an internal resource for release of information questions and training support
- Assist with performance improvement initiatives and departmental projects
Requirements
- Associate’s degree or equivalent experience in Release of Information (required)
- At least 1 year of experience in behavioral health medical records or related healthcare fields
- Familiarity with EMR systems and document management platforms
- Strong attention to detail and accuracy in handling medical records
- Ability to prioritize multiple tasks in a fast-paced environment
- Professional verbal and written communication skills
- Comfortable with technology and proficient in MS Office, Google Suite, Slack, Zoom, Dropbox, Salesforce
- Strong commitment to confidentiality and compliance standards
Benefits
- Competitive salary range: $44,000–$60,000 per year (based on experience, location, and internal equity)
- Comprehensive benefits package for full-time, exempt employees
- Potential additional compensation through incentive structures and growth opportunities
Our Values
- Connection: Care deeply & inspire hope
- Congruence: Stay curious & heed the evidence
- Commitment: Act with urgency & don’t give up
Bring your attention to detail and passion for secure, ethical healthcare to a mission-driven team making a national impact.
Happy Hunting,
~Two Chicks…