About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the Role
You will be a critical team member on Lyra’s growing Records Team to support internal stakeholders in fulfilling Lyra’s mission to bring mental and emotional health solutions to large employer sacross the country. This is a full-time role that can be located at headquarters in SF BayArea (Burlingame, California), or remote, and will report to the Manager, ROI Operations. You will be expected to work in a fast-paced environment, ensuring consistent engagement with the team to support the client/customer experience.
The ideal candidate is highly proactive, extremely organized, thrives in a fast-paced and exciting environment, and has a desire and ability to learn new things, grow with the company, and provide effective, timely support to our clients and customers. Helping people is second nature (right after being organized).
Responsibilities
- Monitor, assign, and respond to incoming email correspondence
- Reply to questions and status requests from clients and internal stakeholders
- Initiate intake and logging of third party requests for client records
- Serve as a liaison between the Records Team and clients/internal stakeholders, handling escalations
- Provide non-technical support to clients and internal stakeholders regarding the ROI process
- Perform other duties as assigned.
Qualifications
- 3+ years of customer service experience
- Some college or degree preferred
- Prior experience with release of information is a plus
- Prior experience working with sensitive information and demonstrated capability to maintain confidentiality, including protected health information, corporate records, and personally identifiable information. Proficient with G Suite – specifically Sheets and Excel
- Experience working with CRM tools, including Salesforce CRM, and other internal tools such as Confluence, Jira, Slack
- Excellent communication skills, including demonstrated capabilities in professional and courteous communications with others in real time (phone and messaging) as well as through written channels
- Additional familiarity with the following is preferred: Medical terminology and ICD-10 codes preferred, Ability to use an electronic health record and practice management System, Ability to maintain a high level of engagement in a virtual work environment while being a team player who brings a positive attitude to the workplace.
$26 – $39.90 an hour
As a full-time Release of Information Coordinator, you will be employed by Lyra Health, Inc. The anticipated hourly rate for this position is $26.00 – $39.90. The base rate is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may be eligible for discretionary bonuses.
Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:
-Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
-Lyra for Lyrians; coaching and therapy services
-Equity in the company through discretionary restricted stock units
-Competitive time off with pay policies including vacation, sick days, and company holidays
-Paid parental leave
-401K retirement benefits
-Monthly tech stipend
-We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food and snack deliveries each month, regular community celebration…and more!