BCD Travel
About the role:
The Registration Manager is responsible for supporting the clients, Bank of America partners and the Operations Team with the execution of successful meetings and events, whether they be face to face, hybrid, or virtual, while maintaining a high level of customer service. This position will be responsible for providing guidance to clients on registration needs, website configurations, virtual meeting management integrating with different meeting platforms, integration with hotel/air travel and overall attendee management. The Registration Manager is also responsible for managing RSVP data, hotel requests via a rooming list, data integrity, and other duties associated with attendee communication and management. Quality check of all reporting and data within the meetings technology is also the responsibility of the Registration Manager.
If you are super detail oriented, customer service focused and a team player, read on!
As a Registration Manager you will:
* Setup initial registration call with client to discuss the registration process including costs, air process, registration software capabilities, virtual platforms, print products, reporting and other registration steps.
* Ensure Cvent online registration templates are built and updated to meet the specific needs of each event, are clear, concise and easy to navigate. Oversee all aspects of the website design, keeping close eye on details and client led changes to the site. Included in this process are also invitation and confirmation design and management.
* Field questions from attendees and update their registration profile with any changes. Monitor all registrations. You know each event is a personal experience, and you make it easy for your clients.
* Identify travel parameters, perform QC processes on arranged air travel and serve as a liaison between air team and client for approvals on any flights outside meeting parameters.
* Manage all aspects of the hotel room block, including but not limited to attrition, additional rooms, and room list accuracy. Communicate rooming details directly to hotel and review associated hotel addendum with program manager. Cross check rooming lists and air manifests.
* Assist with planning offsite events, creating and sending clear communications, print materials and more.
* Report final quality control of all event reports for assigned programs to ensure accuracy and completeness.
* Ensure everyone, from client to attendee to staff person has a positive and memorable experience from invitation stage, through onsite, and departure. We aim to please!
You’re good at:
* Organization. Managing multiple priorities at once and being adaptable. You have exceptional problem-solving skills, and are calm under pressure.
* Teamwork. It takes a village.
* Cvent, Excel and Microsoft Office Suite.
* Providing superior customer service. You understand that it is a person that is attending your event and go above and beyond to ensure they have the best experience possible.
* Ideal candidate has 1-3 years job-related experience required (i.e. event registration, administrative, hotel rooming block etc.)
* General hotel experience preferred
You might also have:
* A college degree from a 4- year institution.
You should know:
* This role is virtual
* Our standard working hours are 8:30 AM -5:30 PM with an hour break.
* Covid vaccination might be required for this role.