If you’re solid with EOBs, payment posting, and tracking down why a balance is sitting in credit, this role matters because it keeps accounts clean and refunds handled correctly. Millennium Health is hiring a Refund Specialist to research and process credit balances, resolve exceptions, and manage overpayment refunds with accuracy and compliance.
About Millennium Health
Millennium Health is an accredited specialty laboratory focused on medication monitoring and drug testing services that help clinicians monitor prescription and illicit drug use. Their testing supports objective clinical insight to guide treatment plans and patient care.
Schedule
- Full-time
- Remote
- Pay range: $18.00–$21.00 per hour (based on location, skills, and experience)
- High-volume, fast-paced environment with overtime flexibility as needed
What You’ll Do
- Research and process credit balances and refunds accurately and on time
- Review, validate, and issue refunds for customer or insurance overpayments in compliance with policies and procedures
- Communicate with insurance companies by phone to verify eligibility and claim status when needed
- Coordinate with your supervisor/lead for approvals and actions required to resolve outstanding refund requests
- Research and resolve Provider Level Adjustment (PLB) exception reports per departmental procedures
- Reconcile Credit Balance Report accounts and correct discrepancies
- Identify recurring issues and recommend operational improvements to increase efficiency
- Notify leadership of recurring problems, high-dollar adjustments/refunds, and issues impacting quality or production
- Participate in trainings, educational activities, and monthly staff meetings
- Maintain HIPAA, confidentiality, compliance, and cybersecurity controls at all times
What You Need
- High school diploma or GED
- 2+ years of medical insurance payment posting experience
- Ability to read and understand different types of health insurance EOBs
- Knowledge of cash accounting and accounts receivable processes
- Strong attention to detail and organization skills
- Ability to meet deadlines and goals in a high-volume environment
- Ability to follow oral and written instructions consistently
- Comfort working in a team environment with clear communication
- Ability to operate a computer, 10-key by touch, and basic office equipment
- Flexibility to work overtime as needed
Benefits
- Medical, Dental, Vision, and Disability insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition assistance
- Behavioral and healthcare resources
If you’re ready to own the refund workflow and keep credit balances from turning into headaches, don’t wait.
Bring your payment posting knowledge, EOB fluency, and detail-first mindset and help ensure refunds are processed right and resolved fast.
Happy Hunting,
~Two Chicks…