RealTruck is seeking a Refund Specialist to review and process customer refunds quickly and accurately, ensuring an exceptional customer experience. This role also investigates disputed transactions and potential fraud cases while maintaining strong documentation and communication with customers and internal teams.
About RealTruck
RealTruck is the premier manufacturer and digital destination for truck, Jeep®, Bronco®, and off-road accessories worldwide. Headquartered in Ann Arbor, Michigan, RealTruck employs 6,000+ associates across 35+ global facilities. With over 1,000 patents and pending applications, RealTruck’s industry-leading product portfolio—including the Husky Liners brand—reaches customers through RealTruck.com, a 12,000+ dealer network, and automotive OEM partnerships.
Schedule
- Full-time
- Remote (U.S. only)
- Pay: Competitive, based on experience
What You’ll Do
- Review refund requests, validate payments, and ensure funds availability
- Process refunds accurately, including calculations for discounts, restock fees, and taxes
- Document and complete refund transactions in ERP and payment systems
- Provide updates and confirmations to customer service teams and customers
- Investigate disputed credit card charges and provide supporting documentation
- Resolve transactional discrepancies quickly and professionally
- Review incoming orders for potential fraud and analyze suspicious cases
What You Need
- High school diploma or GED (required)
- 2+ years of high-volume transactional processing experience
- Ecommerce industry experience a plus
- Experience with NetSuite a plus
- Strong math, analytical, and problem-solving skills
- Proficiency with multilateral computer systems and technology
- Ability to communicate clearly with a professional, positive attitude
- Self-starter with a goal-driven mindset and teamwork orientation
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and holidays
- Employee discounts on RealTruck products
- Professional growth and training opportunities
- Remote-first work environment
Bring your accuracy, fraud detection skills, and customer-first mindset into a role where every detail matters.
Join RealTruck and help deliver a seamless experience for customers across the globe.
Happy Hunting,
~Two Chicks…