Looking to join a fast-paced finance team where accuracy and speed matter? RealTruck is hiring a Refund Specialist to review, process, and resolve customer refund requests while helping maintain trust and financial integrity at every transaction point.
About RealTruck
RealTruck is the premier digital destination and manufacturer of accessories for trucks, Jeeps®, Broncos®, and off-road vehicles. With 6,000+ employees across 35+ global facilities, we are trailblazers in the automotive aftermarket industry—committed to quality, innovation, and our customers.
Schedule
- Full-time
- Remote (U.S.-based only)
- Standard business hours
What You’ll Do
- Review customer order/payment history and process accurate refunds
- Confirm payment validation and fund availability before issuing refunds
- Calculate correct refund amounts including tax, restock fees, and discounts
- Manage ERP and payment processing tools to complete transactions
- Communicate refund status updates to customers and internal teams
- Investigate and resolve discrepancies or disputed transactions
- Review orders for potential fraud and document findings
- Respond to chargeback claims and provide required documentation
What You Need
- High school diploma or GED required
- 2+ years experience in high-volume transactional processing
- eCommerce and/or NetSuite experience preferred
- Strong math, analytical, and organizational skills
- Proficiency with multi-system computer workflows
- Excellent communication and a customer-first attitude
- Self-motivated, accurate, and team-oriented
Benefits
- Competitive compensation
- Remote-first work environment
- Growth within a mission-driven finance team
- Opportunity to work with one of the top automotive eCommerce brands in the U.S.
Ensure accuracy. Prevent fraud. Deliver peace of mind—one refund at a time.
Happy Hunting,
~Two Chicks…