Refugee Operations Analyst

Job Qualifications:

Skills:Case Management, Communication, Researching


Experience:2 + years of related experience

US Citizenship Required:No

Job Description:

The Refugee Operations Analyst works within the guidelines of the U.S. Refugee Admissions Program (USRAP) to support the Bureau of Population, Refugees and Migration (PRM) and the Refugee Processing Center (RPC) mission. The Refugee Operations Analyst works closely with Resettlement Support Centers (RSCs) and Resettlement Agencies (RAs) to ensure refugee data is entered accurately and follows correct business and system protocols within the START application. START is a ServiceNow based case management system and reporting tool that assists in managing refugee processing activities. The Refugee Operations Analyst works within and across collaborative environments both internally and externally to train users and to document stakeholder policy, procedures, processes and needs.


  • Performs data entry tasks and quality-control measures in the START application
  • Researches case history and statuses
  • Communicates with internal and external stakeholders on behalf of the RPC
  • Responds to unique case processing situations
  • Analyzes user needs to determine functional requirements for a wide variety of projects
  • Researches, identifies, and assists in the formulation of recommendations about resources required for task execution and completion
  • Participates in the development of updates to or new functionality/ business processes to meet client needs
  • Writes and updates project documentation including procedures and training materials
  • Other special tasks and projects, as assigned
  • DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 2+ years of experience